Vanessa Mendiola Email & Phone Number

San Diego, California, United States

Remote

San Diego, California

Establish follow-up communication on all finalized sales contracts, internal guests, and public inquiries in a timely manner.Effectively identifies and communicates guest needs through detailed group resumes.Generates BEOs and required meeting room diagrams for all booked functions.Accurately quotes and manages group deposit ledger, deposits, and final billings.Maintains accurate and complete files/paperwork while updating Delphi system for solicitation of new and recurrent business.Lead weekly BEO meetings with Food & Beverage, Sales, Front Office, and Operations team to ensure that menus and requests are suited and executed to client specifications.Consistently manage function details and related activities to ensure that program requirements are satisfied.Act as a liaison between Sales and Client by communicating directly with client pre and post event.Anticipate and handle all client complaints and/or problems to ensure quality product was delivered.

San Diego, California, United States

Prepare for each group’s arrival; prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.Interact with booking contacts as needed. Correctly record group rooms and revenues in property management systems.Process all group reservation requests, changes, and cancellations.Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policies, deposit requirements and booking procedures are reflected correctly.Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.Stay abreast of current rates, rate changes, and all promotions, current facilities, services, and hours of operation, etc.Attend pre-meeting planning meetings or conferences as needed or requested.Respond to guest concerns and or complaints. Communicate any outstanding guests requests or issues to management that may require additional follow up.Promote team work and quality service through daily communications and coordination with other departments.Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservation system.Delphi and MarketVision trained user.Responsible for creating and maintaining Banquet Event Orders (BEO's) under supervision of F&B Director.Responsible for preparing and finalizing billing for groups.

San Diego, California

Built Group Blocks in the Opera Reservation System Entered Rooming List reservations, ran pickup and reservation reportsEntered reservations in ORS, PMS, Marriott's Fosse program for third party companiesCreated rate codes in PMS under direct supervision of the Director of RevenueUpdated and monitored inventory in third-party partner companiesRan and updated Owner's Report on a weekly basis Created weekly forecast and distributed to all department heads

Greater San Diego Area

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of depositExamine checks deposited and determine proper funds availability based on regulation requirements and complete hold noticesIdentify counterfeit currency.Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.Cross-sell bank products and services.

Education record

Language Interpretation And Translation