Vanessa Gould Email & Phone Number

Schaumburg, Illinois, United States

Oversee the origination, risk monitoring and commercial loan servicing of manufacturers and dealers in the Specialty Vehicles, Powersports, and Electronics & Appliances (E&A) programs. During tenure as portfolio manager, have also led the Lawn and Garden, Agriculture, and Construction business units. Coach and mentor team of three Customer Relationship.

Schaumburg IL

• Led the onboarding of new manufacturer programs. Coordinated efforts of sales, operations, credit, IT/Systems, and legal leadership teams to ensure implementation timeline, contract terms, and overall project vision.
• Led boarding redesign which improved boarding speed by 20% in 2017
• Streamlined dealer boarding process by eliminating 50% of hand-off’s
• Implemented fully transparent Tableau boarding reporting for external customers
• Established standard templates and dashboards to quickly generate deliverable assignments, reporting, and marketing materials for new boarding projects
• Coached and developed a team of 4 direct reports

• Junior product owner for Salesforce CRM business transformation project covering all loan servicing departments within TCFIF. Designed, trained, and implemented consistent processes for operations to follow across all.
• Created a uniform collections communication schedule for all business units
• Automated collections communications for low risk accounts
• Designed transparent & measurable processes, allowing TCFIF to begin a successful remote working program
• Improved audit readiness via automated problem loan reporting

• Managed a loan portfolio of 170 Bombardier Recreational Products (BRP) dealer accounts, with $190MM in assets.Accomplishments
• Provided customer service and monitored credit worthiness of each account

• Designed initial structure for TCFIF’s booking and funding operations for the Electronics & Appliances and Lawn and Garden industries.Accomplishments
• Hired, trained and coached team of 8 representatives
• Created and maintained all process maps, procedure documents, and training materials for processing department