Vivek Gupta Email & Phone Number

Switzerland

Reinach, Basel-Country, Switzerland

As a BU leadership team member, I decipher complex business requirements and challenges. I’m instrumental to implement solutions covering ERP, CRM, Data integration and Digital workflows to transform the business, enhance customer engagement experiences and accelerate business growth.Working with Business leaders and managers to capitalize the benefits of CRM (improve customer engagement), Data & ERP integration (improve performance and efficiency) and implement solutions in the area of EHS, Quality and Supplier on-boarding and management.Scope covers multiple manufacturing and sales locations, almost a dozen legal entities and all business functional areas. IT scope includes Infrastructure, Digital workplace services, Network, CyberSecurity, servers, Secure Network, SharePoint, Cloud solutions, Backup, DR and SOX compliance.

Zurich, Switzerland

Led an international and diverse team of 35+ service managers, back-office staff, ITIL process managers and IT professionals. Budget responsibility of multi-million CHF.Deploy and operate Digital Workplace services, CyberSecurity, Private & Azure cloud, Cloud Management platform, site infrastructure, branch-office printing services, SD-LAN & Distribution Network, Collaboration tools, Virtual Desktops and 24/7 Service desk for an industrial company in 11 locations.ERP SAP Basis support and helping customers to deploy CRM, Engineering apps and other services.

Volketswil (Zurich Area), Switzerland

Leading various digitalisation initiatives in the company - products, processes, customer services while empowering people for the digital world. Blend the digitalization fabric into the company transformation.+ Define Digital strategy based on the company’s vision and the product & technology roadmap – helped the company to start the digital transformation journey+ Collaborate with Product management, Product development, Service business, Marketing, Sales and IT to develop various Digital services and future offerings by gathering customer and industry insights+ Define use-case for integration of next-gen HMI and customer service portal, and predictive analytics of machine data for Zero Unplanned Downtime to improve availability and bring value to customers+ Launched AR solution to bring advanced troubleshooting, remote assistance / monitoring and training opportunities for service engineers, machine operators and maintenance engineers

Baden (Zurich Area), Switzerland

IT integration activities in the Power Gas P&L, Switzerland to align with GE’s Digital Engineering applications and global IT Strategy. Led transition activities for business applications following an acquisition in Korea.+ Received employee recognition - ensuring business continuity during initial and crucial period of integration.+ Implemented CAD tools like NX, Autodesk, Customs Design tools, VDI environment and Engineering workstations. + Helped R&D / Engineering team with onboarding to the standard Enovia PLM and Sharepoint platform+ Coordinated with various stakeholders (business leaders, Infrastructure, Local IT, Architects and IT compliance & Security) in various countries.+ Guided customers on Digitalization – Industrial internet / IoT and Cyber security

Baden (Zurich Area), Switzerland

+ Led IT activities in the Power BU since 2015 for integration (M&A) with GE in Power. Provided critical inputs into the IT activities and contracts for Divestiture of Transport business.+ Managed the IT / IS program for Portfolio management in the Alstom group to achieve 16 Million € cost savings over a 2 year period through Rationalization and Optimization of Infrastructure & Applications.+ Strong focus on Application Portfolio governance model, Financial reporting and Saving targets for COTS and applications+ Coordinated the portfolio decommissioning activities with Enterprise architecture teams and ensured that the application and IT infrastructure teams are aligned with decommissioning plans of the group

Baden (Zurich Area), Switzerland

Managed customer relationship, KPI and IT Service quality of all applications used in the Power BU. Reviewed & negotiated the IT Budget and service catalog of all IT delivery centers worldwide with the customers.+ Functional lead for Application management, Project delivery and IT Operational issues+ Reviewed, continuously monitored and reported on service levels (SLA) with stakeholder approach on service management+ Supervised Global Operational and Capital expenditure (OpEx / CapEx) and led initiatives for Service Desk quality improvement, Software Asset management, IT Audit / Internal-Controls Audit (ICQ) and deployment of ITIL processes.

Baden (Zurich Area), Switzerland

Led the 24x7 Service and Project delivery of Mission / Business critical applications in domains like Project Management, HR, CRM, Supply chain, Supplier management, Field services, Quality and ERP Integration. Managed COTS and custom developed software to support the global end-user foot print.+ P&L IT Budget responsibility of 6 Million €, slashed Operating costs by 18% in a 2 year period+ Hired, built and led IT delivery team of 16 internal staff, 7 contractors and IT suppliers / vendors in different continents. Managed local HR and administrative challenges of staffing and budget.+ Transformation management – Motivated and energized the team from thinking local to global and developed them from IT specialists to become Team leaders, Project managers and Service managers+ Brought Internal Suppliers – Desktop/end-point engineering, Data center, Database administration, Network, Identity Management, IT Security – and external Suppliers of Service Desk and hosting to deliver consistent services to customers

Baden, Switzerland

Delivered Mission and Business applications in Quality, Project Management and Document Management Domains supporting 15.000 users globally. + P&L IT Budget responsibility of 3.3 Million €+ Recruited 5 people, and led the team of 16 people for application support and the service desk with committed SLA service delivery+ Built the roadmap and implemented service delivery for Project Management tool leading to service improvement and 30% cost savings on 1.2Million € over 3 years+ Worked closely with end-point/client Engineering, Infrastructure/Data center, LAN/WAN, Security, Identify management and End user support teams to ensure end-to-end service delivery

Baden (Zurich Area), Switzerland

Led a team of 7 people for operations and projects for Messaging / groupware platform. As the team leader designed, developed and implemented various delivery processes with recognized contributions on service quality.+ Headed service enhancement projects to improve system performance and stability despite organizational and budget constraints leading to reduction of external cost of 0.3 M €+ Operated the Service Desk for messaging system and groupware applications

Zürich, Switzerland / Frankfurt, Germany

Executed various projects following IBM Project Management Methodology to help customers with their organization, performance and cost savings objectives. + Technical/Project lead for deployment of the new Messaging/groupware platform for a German bank+ Overhauled and refresh of the Messaging environment for Holcim and Atraxis/Swissair to meet the requirements of their changing organization

Zurich Area, Switzerland

Technical lead on Lotus Notes projects and support operations. Recognized Technical expert in the field.+ Coached other team members and acted as deputy for the Service manager+ Managed Global Lotus Notes network for ABB and Habasit in Switzerland to ensure high availability+ Install and configuration of Intel Servers, storage system and backup - single point of contact of all IT delivery issues+ Coordinated operations of the Global Notes directory at ABB with many countries

India And Switzerland

IT support specialist - Support end-users for PCs, Software deployment, Lotus Notes infrastructure, Windows servers & Novell Network, BackUp systems.Maintain WAN maintenance with Network Bandwidth optimizer and coordination with Telcos.Worked in India for 1.5 years and was offered an opportunity with ABB in Switzerland.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Omnium Global MBA is a joint program of University of St.Gallen, Switzerland. and Rotman School of Management, University of Toronto.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

MBA in General Management.

1992: Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering