Stack: Git, CI/CD, Jenkins, PyTest, Selenium, Postman (REST API), TestRail, TestOps, Allure, Kibana, PICT (Pairwise), JIRA, MongoDB- Covered component functionality with 200+ clear, thorough test cases.- Reviewed and improved 100+ existing test cases.- Onboarded 3 new QA members.- Worked in a multi-cultural SCRUM team of QA and software developers.- Analyzed business requirements (Miro Boards, Figma, Notion, JIRA), converted those to acceptance criteria, designed test cases and scenarios (TestRail, TestOps) as per declared acceptance criteria.- Assembled test automation frameworks from scratch using TestRail, Python, PyTest, and Allure.- Developed and ran automated UI and API tests using PyTest and Cucumber under Jenkins / GitLab CI/CD. - Ran performance, functional, and regression tests, analyzed results, reported to EM/PM.- Gathered and analyzed feedback from customers, submitted proposals on development of new features.

Stack: JitBit Helpdesk, Cypress, MS Test, xUnit, REST API, JIRA, Git, BitBucket, C#, MS SQL, IIS, Azure AD- Ensured quality deployment of the flagship Helpdesk solution.- Managed customer onboarding, analyzed customer’s requirements, interacted with colleagues in the development to meet the requirements.- Consulted customers on best practices for achieving their business goals.- Tested web and mobile versions of the solution prior to releasing.- Tested integration with external services, including Azure AD, GitHub, Asana, Trello, Jira, etc.- Tested backend API using Postman/Fiddler.- Created and run automated UI tests using Selenium Web Driver.- Created and run unit tests using MS Test, xUnit.- Created test applications in C#.- Created and executed SQL queries to discover root causes of failures, resolving data-related issues.- Revealed discrepancies between the requirements and the application’s performance, submitted bug reports to developers via GitHub Issues and BitBucket.- Gathered customer feedback, submitted product enhancement suggestions to developers.- Composed KB articles, published blog posts on how to squeeze out more from the solution.

Stack: HTML Help, WinHelp, TortoiseSVN, Vim, PHP, MySQL, JavaScript, Ubuntu Linux, VirtualBoxComposed, edited, and revised various development, installation, and operation manuals, online help, end-user guides, technical brochures, applications notes, presentations, and other documentation.

Stack: BugTracker, MediaWiki, PHP, MySQL, JavaScript, Ubuntu Linux, VirtualBox- Interacted with developers using BugTracker.- Reviewed PHP code to learn more about features to be described.- Wrote new KB articles on various new features using MediaWiki.- Updated existing articles to keep them in sync with the development of the product.- Reviewed and updated the complete user guide on X-Cart.- Got hands-on experience in team-working remotely, over VPN.