Vishal Gurung Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Heading operations for 12 lines of business with a combined strength of 700 FTEs in various divisions including, Customer Service(Voice), Chat Support, Email Support, Sales, Back Office Support, Relocations and Escalations Team for Gurgaon and Bengaluru.Leading and working continuously with both IGT and its Clients on Automation and BOT technologies to be future ready.Successfully transitioned 100% workforce(700 FTEs) to Work from Home since March 2020 till Date.Added 2 New lines of business with a combined strength of 200 FTEs during the Covid-19 and successfully transitioned them to Work from Home. Managing/Handling Client Relationship at B2B Levels.Manage the entire Forecasting, Budgeting, Workforce Planning, Profitability, Trend Analysis and P&L calculation. Keeping the leadership updated with the Project's Performance.

Gurgaon, Haryana, India

Gurgaon, India

Gurgaon, Haryana, India

Setting up the CRM system for goibibo.com.Re-engineering the process for better efficiency and profitability.Relationship building/management with Airlines and Ticketing Partners.Vendor Management for outsourced business.Managing/Planning the Workforce, Budgeting and other critical aspects of operations along with the CEO. Forecasting and Headcount management for outsourcing Partners to ensure maximum efficiency.Invoicing of outsourcing partners.Payroll & Employee benefits management.Product Development and Planning Promotional Activities.Apprising the CEO & Key Leadership on the progress of the projects at regular Intervals.

Gurgaon, Haryana, India

Leading a travel process of 70 FTEs with multiple lines of business. Managing the transition for a new line of business.Creating systems in alignment with the Organisation's Mission and improving the internal/external information flow by creating a robust reporting structure.Worked closely with the AVP on planning, budgeting, setting up systems and controls and other critical matters.Coaching and Mentoring the team leaders for better efficiency and hand holding them for success.Keeping the leadership updated on the progress of the project on weekly basis.

Gurgaon, Haryana, India

Team leader operations