Vh Chen Email & Phone Number

Singapore

• Responsibilities:
• Identify, define, and continuously improve new and existing policies, standards, and framework for IT Operations, Support, and Service Management governance. Implement and maintain a process structure aligned to global.
• Own continual improvement and ongoing process maturity through regular reviews of the business needs, process, tools, trend analysis, metrics reporting, and regular engagement with stakeholders for all aspects of IT.
• Work with business stakeholders and technology partners to analyze current state and design / prioritize updates and improvements for: Incident (SLA/SLOs, Major Incident support), Problem (RCAs, Knowledge management).
• Work with product owners, stakeholders, and the IT Services Engineering team to prioritize and plan improvements to our tools while balancing technical enhancements, tech debt management, automation opportunities, and.
• Validate the incident tickets and perform the right tagging to problem and JIRA ticket, this also includes creation of problem and JIRA ticket for bug fixes

Singapore

• Responsibilities:
• Lead Bayer’s APAC WAN & LAN team providing technical and delivery management oversight for network operations, infrastructure and architecture
• Manage operational performance of vendors in accordance with contractual obligations and participate in regular review and adjudication of SLAs as required for Bayer’s WAN & LAN operations
• Manage WAN & LAN day-to-day escalations relative to operational performance of Bayer’s network infrastructure
• Contribute in setting up new / updating existing operational and delivery concepts with regard to changes due to new/change requirements for WAN & LAN.
• Ensure continuous service improvement and, if needed, adjustments of existing contracts, regulations, best practices and documentations.

Singapore

• Responsibilities:
• Leading a team on the overall design and development of the IT Service Management processes and ensure the process delivers business value for Singapore Telecommunication’s (Singtel) Group IT
• Ensure processes and procedures utilize ITIL best practices and industry standard frameworks
• Identification of Critical Success Factors and Key Performance Indicators
• Process advocacy and ensuring proper training is conducted
• Monitor performance of the process and ensure it is being followed

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsibilities: Handling the role as an senior problem manager supporting BASF APAC IT services Responsible in performing technical solution review & audit the implemented solution to ensure all production systems/solutions are complied with the BASF’s standard, ITIL processes and the country’s statutory bodies. Maintain a good working record of.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsibilities: Maintain the role of incident management in supporting the Asia Pacific region to make sure Standard Chartered’s operations running smoothly Responsible in performing technical solution review & audit the implemented solution to ensure all production systems/solutions are complied with the Bank standard, ITIL processes and the country’s.

Penang, Malaysia

Responsibilities: Responsible in dealing Dell customer’s daily IT problems, perform remote/ onsite troubleshooting for any case reported. Assist in performing desktop troubleshooting, hardware and software support. Maintain a good working record of historic events/incidents, analyze the relevant statistics to ensure that problems are addressed to.