Desktop Engineer Iii
• Act as part of Global Service Desk that providing 1st and 2nd level end user support across various desktop, laptop, Portable device, mobile phones, other voice technology for electronic broker and local network related issues to serve over 3000+ internal users• Take ownership and lead in getting the appropriate team and vendor to resolve major incident.• Organization, coordination, and execution of user and equipment moves and new joiner setup• Tracked hardware assets and decommissioning hardware and inventory, software license management for cost saving.• Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.• Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.• Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.• Maintain and supports in setup, configuration, Troubleshooting of AV System and Initiatives in APAC region• Assist teams to maintain office server racks for cabling, Server hardware upgrade or network parts installations.• Documented repair processes and helped streamline procedures for future technical support actions.
