Vincent Hui Email & Phone Number

Hong Kong, Hong Kong SAR

• Act as part of Global Service Desk that providing 1st and 2nd level end user support across various desktop, laptop, Portable device, mobile phones, other voice technology for electronic broker and local network.
• Take ownership and lead in getting the appropriate team and vendor to resolve major incident.
• Organization, coordination, and execution of user and equipment moves and new joiner setup
• Tracked hardware assets and decommissioning hardware and inventory, software license management for cost saving.
• Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
• Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.

Hong Kong

• Act as part of Global Service Desk to serve over 1300 internal users worldwide providing 1st and 2nd level end user support, logging in ticket system and managing calls from internal staff via telephone, email and.
• Take ownership and lead in getting the appropriate team and vendor to resolve major incident. Evaluated software or hardware to recommend improvements or upgrades.
• Organization, coordination, and execution of user and equipment moves and new joiner setup. Performing or properly installing cables, operating systems or software.
• Tracking of equipment through asset management system and handle Mobile, Computers parts, software related order
• Organize Office relocation and IT equipment setup and system migration
• Set up equipment for employee use, Installed and performed minor repairs to hardware, software or peripheral equipment.

Hong Kong

Hong Kong

Mississauga, Ontario, Canada

Education record

Education record

MCITP – Server Administrator on windows server 2008 MCTS - Deploying & Maintaining Windows Vista and 2007 Microsoft Office System Desktops.

Education record