Victor Borges Email & Phone Number

Braga, Portugal

Invoice Office Key responsibilities: - Coordinate and schedule shipments in accordance with customer requirements and delivery deadlines;- Prepare shipping documents, including invoices, packing lists, and customs forms, ensuring accuracy and compliance with regulations;- Organize and maintain shipping records, including tracking numbers, delivery confirmations, and customer communication logs; - Liaise with carriers and freight forwarders to arrange pickup and delivery of shipments, optimizing cost-effectiveness and transit times;- Monitor and track shipment progress, providing timely updates to internal stakeholders and customers;- Assist in inventory management, including stock replenishment, cycle counts, and reconciliation of discrepancies;- Address and resolve shipping-related inquiries, discrepancies, and issues in a timely and professional manner;- Collaborate with cross-functional teams, including Sales, Logistics, and warehouse personnel, to streamline shipping processes and improve overall efficiency;- Participate in continuous improvement activities to enhance process efficiency.

São Paulo, Brasil

Relationship with air suppliers (Airlines).- Monitoring of Commercial Conditions/Agreements - and their applicability in systems with peer teams, from loading, operationalization to effectiveness;- Support to the commercial areas of the Business and Support Units (Finance, MKT, Reimbursement, Billing and Legal);- Control and administration of Agreements/Contracts with Airlines and CVC CORP teams from the signature processes, legal validation, implementation and their validity;- Support in the creation of analyses, projects and presentations aimed internally (Business Units) and externally (Airlines);- Manage communications for Business Units and Airlines, with information relevant to the market and needs;- Monitoring the Sales KPIs of Units and Airlines, creating internal alerts, analyses and indicating actions to recover and increase sales;- Administration of airline rules, updating and communication (use of GDS - AMADEUS and SABRE);- Management of the Airline Commercial Conditions Book for all Units;- Maintenance of Credentials, relevant documentation, with the Airlines and Systemic Integration Team.

São Paulo, Brazil

- Responsible for the Operation of LATAM Corporate, B2C channel for SMEs of LATAM Brasil, 5% of the Company's Revenue;- Responsible for receiving channel leads, uploading and managing new contracts;- Interface with different areas of the company such as Digital, Call Center, Planning, Customer Service, Financial, Legal and Trade Marketing;- Creation of Commercial Processes to optimize the area;- In-person visits to customers (ADHOC); - Creation and monitoring of the main KPIs (prospecting, conversion, revenue, NPS);- Creation/maintenance of Commercial guidelines;Below I share 3 projects where I was able to develop and stand out: 1 - LATAM Corporate System TurnaroundI had a few instances with the Projects and Digital teams in Brazil and Chile to update web pages, forms, links and create URLS. Most of the meetings were in Spanish, where I was able to develop a little of the language.In addition to the changes to the website, I participated in the restructuring of the channel's Call Center, where I was able to personally meet the team and train them to better serve the product.2 - Change from AMADEUS ARD to SABRE systemI was able to closely follow the change in LATAM's GDS, where I took the gaps and improvements in my area to a Management level.3 - LATAM Corporate BacklogI had the opportunity to manage a team of 3 people in an external spreadsheet organization. This experience provided me with the development of my leadership.

São Paulo, Brazil

- Monitoring of LATAM Airlines BR Corporate Agreements (B2B) and their applicability in systems with peer teams, from loading, operationalization to effectiveness;- Direct interaction with B2B Corporate Sales Executives, Legal, Pricing and Revenue Management;- Direct interaction with operational teams at Headquarters in Chile;- Creation of contract KPIs to monitor validity and renewals;- Management support with reports and presentations when requested;- Use of operating systems, mainly GDS - AMADEUS ARD and SABRE

São Paulo, Brazil

Support tourism agencies Brazil, administrative activities, management support, mainly quality management.Interaction with IATA.

Recife, Pernambuco, Brazil

Support tourism agencies in the Northeast of Brazil, administrative activities, management support.

Recife, Pernambuco, Brazil

Administrative activities.

Bachelor’S Degree In It Management - Nfq Level 7, Management Information Systems, General, Technologist

During graduation we learned how to develop a comprehensive view of the business model of the organization in which we work. This way, you.

Certificate Of Achivement, English Language And Literature/Letters

Activities and Societies: English Course Level Intermediate - Length: 25 weeks - Overall Attendance 90,39%

General English, English Language And English Language Literatures, English Course In Dublin

Administrative Activities., Administrative Activities.