David Nguyen Email & Phone Number

Sydney, Nsw, Au

• Collaborated with Asia Pacific, Global and local teams, to implement fraud mitigation strategies – ranging from technologies, marketing & customer communications, internal staff developments etc.• Conducted risk and control assessments, as well as read across exercises from issues raised within markets in Asia Pacific region • Coordinated uplifts and implementation of new fraud mitigation controls with retail banking business stakeholders

• Performed daily reconciliation of customer on-boarding/account opening to monitor and ensure operational control effectiveness• Conducted regular QC exercises on on-boarding/account opening activities performed by frontline staff, with an open feedback channel for skill and operational improvements

Sydney, Australia

• Drove retail business by exceeding liabilities, credit cards & balance transfers, personal loans and general insurance KPI’s• Collaborated with cross-functional teams (such as Product) to implement strategic solutions for enhancement of internal processes