Serve as an integral member of the Workplace Manager Program to a large Seattle based customer. Virtually collaborate with the Program Manager and other leaders to successfully establish processes and performance metrics across North America. • Collaborate closely with Program Managers and Senior Executives to track project initiatives and provide a clear understanding of the big picture.• Work with Senior Program Manager to define high-level program roadmap, critical milestones, and strategic goals for transition and relocation management.• Establish project requirements, coordinate with clients, and provide day-to-day communications to rollout processes and drive change.• Conceptualize, develop, and implement the Onboarding Guide and process account wide to provide a better new hire experience.• Develop program metrics to identify gaps and look for efficiencies which became the basis for future program metrics.• Facilitate 10+ process workflows and RACI discussions to enable process understanding.• Create basic and complex step-by-step work instructions and standard operating procedures to aid understanding and complete important tasks.

Served as an advisor creating learning content and developing initiatives that align with business strategies. Collaborated with business units to analyze performance metrics and conduct needs assessments to launch professional development activities. Training specialties include new system/client launches, compliance regulations, soft skills and customer service.• Lead the implementation of curriculum to educate employees to understand the tools and resources available to support professional development and career progression. • Introduced streamlined processes that support new hire trainings and orientations.• Administered Cornerstone LMS, efficiently organizing and disseminating information for the monthly training expiration, as well as maintaining key metrics.• Coordinated communications and logistics for 20 training events.• Performed quality analysis and distribute 5 training reports weekly to senior leadership team.• Created work instructions and communications to assist in the understanding on how to complete important training, performance and goal setting related tasks.

Served as subject matter expert and facilitator for value stream mapping that align with business strategies. • Organize and oversee the coordination and execution of special projects across the enterprise in support of Senior Leadership.• Provide training and ensure comprehension of value stream mapping courses.• Support and maintain processes with no interruption to business for functionally based assistants.

Served as an integral member of the Continuous Improvement team to execute several complex projects and initiatives related to events, trainings, and global functional support across the enterprise. Ascertained pain points to gain an in-depth understanding of internal operations to develop learning programs that aligned company needs and objectives. Training programs included a series of online and classroom-based programs, focusing on compliance, job-specific learning, and supervisor / leadership development. • Collaborated with business units to develop, implement, measure, and improve standardized training curricula through competency modeling, skills/performance assessments, and gap analysis, in addition to creating specialized training curricula and evaluations.• Analyzed and translated statistics for 14 on-going training programs, 127 continuous improvement SharePoint sites, and 111 URL short links. • Mentored, trained, and developed three temporary support staff, providing constructive coaching and feedback to drive performance and achieve department objectives. • Planned, executed and communicated the annual “CI Champions of the Year Awards and Recognition Event” for five consecutive years; led communications with the global management team. • Led logistics and communications for over 10 large conferences, 15 training programs, and several meetings. • Managed migration setup, execution and closure of 127 SharePoint sites with no interruption to end user experience.• Co-authored training and communication content across several global virtual platforms delivering consistent brand awareness.• Designed and implemented SharePoint keyword search site for global usage of process documents.