HUGO CONNECT LLC is a boutique IT services firm founded by victor hugo murillo, an IT professional with over two decades of experience across industries such as higher education, finance, legal, and the military. HUGO CONNECT provides solo and small business owners with a comprehensive IT package, covering all the essentials—cybersecurity, cloud backups, ransomware protection, and managed IT services—ensuring they are protected without the burden of managing multiple vendors.the firm’s offerings include managed IT services and support (HUGO REGO), managed backup services (HUGO ARCA), ransomware prevention for endpoints (HUGO PRAEVENTUM), managed cybersecurity services (HUGO CUSTOS), cloud services management (HUGO NUBIS), fractional CTO/IT consulting (HUGO CONCILIUM), and more. for a full list of services, visit www.hugoconnect.com.under the motto, "where your IT is personal," HUGO CONNECT is committed to bringing a personal and human touch to the often automated and impersonal world of IT services. clients receive direct access to an experienced IT professional who understands their business and system history. with a focus on long-term relationships and personalized service, HUGO CONNECT empowers solo business owners and small businesses with the critical IT infrastructure needed to succeed in today’s competitive market.

• Orchestrated the transformation of the firm’s IT infrastructure, moving from outdated systems to a modern, high-tech posture.• Hands-on director, serving as sole in-house IT from 2018–2021.• Directed and managed IT initiatives and personnel through the COVID-19 pandemic, overseeing drastic shifts in network infrastructure, security, and remote access.• Collaborated with MSPs, overseeing projects and issue remediation.• Spearheaded the implementation of a disaster recovery cloud environment using Azure Backup and Azure Site Recovery, ensuring firm availability within 30 minutes.• Implemented various cybersecurity tools and methodologies to protect the availability, integrity, and confidentiality of the firm’s network and data, including MFA, device encryption, Absolute (adaptive endpoint security solution), Lookout for Mobile Devices, annual penetration testing, vulnerability scanning and remediation, and annual cybersecurity awareness training.• Led the adoption and implementation of ITIL processes across IT service management operations, enhancing service delivery, incident management, and cybersecurity frameworks.• Evaluated and selected vendors, negotiated contracts, and managed relationships with vendors.• Responsible for all aspects of technology projects, including managing project team’s work, monitoring and controlling project risks/issues/decisions, communication planning, and budget tracking.• Developed, managed, and tracked the IT department's annual budget.• Successfully maintained and supported law-specific systems, such as iManage Work (document management system) and Thomson Reuter’s Elite ProLaw (time and billing system).• Maintained 24/7 responsibility for supporting, monitoring, and ensuring the firm's network uptime and user connectivity across two physical offices, an Azure virtual desktop environment, hybrid and remote users across the country.• Designed and implemented the firm’s website and marketing materials.

• Provided Level 3 technical support for users across multiple locations (Chicago, Miami, West Palm Beach, and Ft. Lauderdale), resolving complex technical issues promptly and efficiently.• Led comprehensive technical support efforts, ensuring smooth operation and initiative-taking monitoring of the firm’s network and systems.• Managed Windows server administration, overseeing file server, print server, and domain controllers (DNS, AD, DHCP, GPOs) across a virtual environment comprising 100+ servers running various Windows Server versions.• Upgraded and maintained VMWare vSphere 6.5 cluster, managing 10+ ESXi hosts and 100+ virtual machines to optimize performance and scalability.• Oversaw the upgrade and management of the Citrix XenApp 6.5 virtual environment, implementing DUO 2FA for enhanced security measures.• Maintained system backups using Veeam backup technologies, ensuring data integrity and disaster recovery readiness.• Administered Dell EMC storage arrays in coordination with VMWare vCenter environment, optimizing storage solutions for efficiency.• Implemented ManageEngine AD Audit to proactively monitor and alert on changes made in Active Directory, enhancing security measures.• Managed SolarWinds Orion NPM and Logic Monitor platform for comprehensive system monitoring and alerting, ensuring initiative-taking issue resolution.• Administered on-premises Exchange 2010 environment and Mobile Iron MDM, facilitating seamless communication and mobile device management.• Contributed to the development and implementation of business continuity and disaster recovery plans, ensuring resilience in critical situations.• Conducted onsite troubleshooting and repair of end-user systems, including basic repair of computer equipment, to minimize downtime and ensure smooth operations.

• Provided hardware and telecom support for users in Los Angeles and remote support for the San Francisco office, with travel every other Friday to provide onsite support in San Francisco.• Responsible for the configuration, installation, troubleshooting, and maintenance of hardware and telecom systems.• Performed second-level troubleshooting for Cisco Call Manager/IP phone issues and mobile device issues with BES and Good Mobile Device Management.• Configured and installed VOIP phones and mobile devices for California office users.• Set up and operated AV and lighting equipment daily for multiple video conferences between firm offices.• Monitored workflow, service desk queues, and team escalations.• Maintained office inventory of hardware and telecom equipment/devices.• Analyzed equipment needs, made recommendations, and obtained quotes.• Conducted hardware assessments and tracked asset lifecycles.• Assisted firm-wide hardware and telecom teams with projects and documentation development.

• Provided technical support for users in Los Angeles and remote support for offices in NY and UK.• Responsible for ensuring firm-wide system and workstation uptime across all offices.• Served as the first point of contact for all user issues and utilized technology resource providers to ensure 24/7 availability.• Responsible for configuring and troubleshooting a variety of third-party and web-based financial applications.• Administrated systems essential to day-to-day business operations such as Bloomberg Professional, SQL Data Warehouse, and Cisco Call Manager.• Monitored and addressed cybersecurity risks on a daily basis by actively reviewing security alerts and audit logs.• Designed and implemented an internal IIS intranet site.• Handled Windows server administration, including file servers, print servers, and domain controllers (DNS, AD, DHCP, GPOs).• Researched and recommended enhancements/best practices to better serve the firm’s server needs.• Configured and maintained VMware environments that housed several virtual servers/machines.• Configured and maintained a Citrix XenServer environment that housed Citrix XenDesktop/XenApp and various VMs with DUO.• Assisted in the creation and implementation of a cybersecurity program, including:o Writing various cybersecurity policies and procedures for the entire firm.o Upgrading to next-generation Cisco firewalls and introducing Sourcefire for IDS, IPS, and web filtering.o Implementing and fine-tuning eSentire security services (CVS, LogSentry, Network Interceptor).o Identifying and protecting sensitive information on shared network drives.o Implementing weekly, monthly, quarterly, and yearly tasks to safeguard data.• Troubleshot and solidified business continuity policies and procedures to protect data and ensure business operations.

• Responsible for day-to-day technical support for personnel and computers across 20 departments, including the US Army, US Navy, US Air Force, and the Office of the President, totaling 500+ computers.• Assisted in the research, planning, and implementation of new systems and projects:o Instrumental in designing and implementing the Computer Replacement Program process.o Member of the Microsoft Service Manager 2010 Implementation team.o Member of the Microsoft Lync 2010/Polycom VoIP phone deployment team.• Helped end-users with the rollout of Unified Communications: Lync 2010 and Exchange 2010.• Managed technical supports specialists responsible for technical support of personnel and computers for the College of Business Administration, College of Communications and College of Arts and Sciences, totaling over 1,000 computers• Managed ten student technical support specialists responsible for technical support across various departments.• Created and managed the Build & Deploy Team, consisting of five techs, responsible for imaging, configuring, and deploying computers across the entire campus.• Administered Microsoft SCCM for software and OS deployment along with remote software installation.• Managed Active Directory security and Exchange distribution groups, OUs, Computer objects, and Group Policies.• Provided leadership, guidance, and execution to technology projects.• Ensured change requests were compliant with IT standards and policies and interfaced directly with Change Request initiators, approvers, and implementers as needed.• Administered Microsoft SharePoint 2010 sites and provided training to end-users on SharePoint 2010.

• Made onsite visits to various departments across campus to provide hardware and software technical support.• Monitored the Help Desk system and escalated support requests as required, ensuring appropriate and prompt solutions.• Managed, hired, and mentored the Student Technical Support Specialists.• Evaluated the quality of work performed and issued raise recommendations based on performance evaluations.• Organized the workflow of requests and projects assigned to the student team.• Worked with various IT personnel to effectively and efficiently complete projects and achieve goals.• Assisted in overseeing the maintenance of various computer labs across campus.