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Victor Hugo M. Email & Phone Number
Chief Technology Officer and Managing Director
at
HUGO CONNECT
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Technology Officer and Managing Director
Location
Puerto Vallarta, Jalisco, Mexico
Company size
Who is Victor Hugo M.? Overview
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Quick answer
Victor Hugo M. is listed as Chief Technology Officer and Managing Director at HUGO CONNECT, a company with 1 employees, based in Puerto Vallarta, Jalisco, Mexico. AeroLeads shows a matched LinkedIn profile for Victor Hugo M..
Victor Hugo M. previously worked as Managing Director / Founder at Hugo Connect and Head of Technology at Beermann Llp. Victor Hugo M. holds Bachelor Of Science (B.S.) from Marquette University.
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Email format at HUGO CONNECT
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HUGO CONNECT
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Profile bio
About Victor Hugo M.
i was born in mexico and raised in chicago's back of the yards neighborhood, a challenging environment that instilled in me the values of resilience and determination. motivated by my mother’s belief in the transformative power of education, i earned a bachelor of science in information technology from marquette university and a diploma in european union business from the university of antwerp. these educational experiences were foundational to my career, giving me both the technical skills and the strategic mindset to navigate the fast-paced world of IT. my career progression, from support specialist to head of technology, has given me a unique blend of hands-on experience and leadership skills. i’ve worked in key roles for organizations like beermann LLP, saul ewing arnstein & lehr LLP, beach point capital management LP, marquette university, and the department of the army golden eagle ROTC battalion at marquette university. with over 20 years of experience in IT, i’ve cultivated a comprehensive, multi-faceted approach to technology across industries such as higher education, finance, legal, and the military. key industry experience:• legal (8 years): led IT operations, implementing security measures and data management solutions to meet strict legal standards.• finance (5 years): managed critical IT functions in fast-paced financial environments, focusing on secure transactions and data security.• higher education (7 years): improved IT frameworks, enhancing data integrity and educational outcomes.• military / department of defense (5 years): developed secure, resilient IT infrastructures to support critical operations.i have a deep understanding of IT infrastructure, cybersecurity, cloud computing, and how to align technology with broader business goals to enhance organizational success. i’ve developed expertise in IT strategic planning, technical support, leadership, cybersecurity, cloud computing, project management, and consulting.
Current workplace
Victor Hugo M.'s current company
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Hugo Connect
8 roles
Victor Hugo M. work experience
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Managing Director / Founder
CurrentHUGO CONNECT LLC is a boutique IT services firm founded by victor hugo murillo, an IT professional with over two decades of experience across industries such as higher education, finance, legal, and the military. HUGO CONNECT provides solo and small business owners with a comprehensive IT package, covering all the essentials—cybersecurity, cloud backups.
Jan 2024 - Present
Head Of Technology
- Orchestrated the transformation of the firm’s IT infrastructure, moving from outdated systems to a modern, high-tech posture.
- Hands-on director, serving as sole in-house IT from 2018–2021.
- Directed and managed IT initiatives and personnel through the COVID-19 pandemic, overseeing drastic shifts in network infrastructure, security, and remote access.
- Collaborated with MSPs, overseeing projects and issue remediation.
- Spearheaded the implementation of a disaster recovery cloud environment using Azure Backup and Azure Site Recovery, ensuring firm availability within 30 minutes.
- Implemented various cybersecurity tools and methodologies to protect the availability, integrity, and confidentiality of the firm’s network and data, including MFA, device encryption, Absolute (adaptive endpoint.
Nov 2018 - Dec 2023
Regional Systems Engineer
- Provided Level 3 technical support for users across multiple locations (Chicago, Miami, West Palm Beach, and Ft. Lauderdale), resolving complex technical issues promptly and efficiently.
- Led comprehensive technical support efforts, ensuring smooth operation and initiative-taking monitoring of the firm’s network and systems.
- Managed Windows server administration, overseeing file server, print server, and domain controllers (DNS, AD, DHCP, GPOs) across a virtual environment comprising 100+ servers running various Windows Server versions.
- Upgraded and maintained VMWare vSphere 6.5 cluster, managing 10+ ESXi hosts and 100+ virtual machines to optimize performance and scalability.
- Oversaw the upgrade and management of the Citrix XenApp 6.5 virtual environment, implementing DUO 2FA for enhanced security measures.
- Maintained system backups using Veeam backup technologies, ensuring data integrity and disaster recovery readiness.
Jul 2017 - Nov 2018
It Specialist Ii (La/Sf)
- Provided hardware and telecom support for users in Los Angeles and remote support for the San Francisco office, with travel every other Friday to provide onsite support in San Francisco.
- Responsible for the configuration, installation, troubleshooting, and maintenance of hardware and telecom systems.
- Performed second-level troubleshooting for Cisco Call Manager/IP phone issues and mobile device issues with BES and Good Mobile Device Management.
- Configured and installed VOIP phones and mobile devices for California office users.
- Set up and operated AV and lighting equipment daily for multiple video conferences between firm offices.
- Monitored workflow, service desk queues, and team escalations.
Apr 2016 - Apr 2017
It Administrator
- Provided technical support for users in Los Angeles and remote support for offices in NY and UK.
- Responsible for ensuring firm-wide system and workstation uptime across all offices.
- Served as the first point of contact for all user issues and utilized technology resource providers to ensure 24/7 availability.
- Responsible for configuring and troubleshooting a variety of third-party and web-based financial applications.
- Administrated systems essential to day-to-day business operations such as Bloomberg Professional, SQL Data Warehouse, and Cisco Call Manager.
- Monitored and addressed cybersecurity risks on a daily basis by actively reviewing security alerts and audit logs.
Aug 2011 - Apr 2016
Lead Technical Support Specialist
- Responsible for day-to-day technical support for personnel and computers across 20 departments, including the US Army, US Navy, US Air Force, and the Office of the President, totaling 500+ computers.
- Assisted in the research, planning, and implementation of new systems and projects:o Instrumental in designing and implementing the Computer Replacement Program process.o Member of the Microsoft Service Manager 2010.
- Helped end-users with the rollout of Unified Communications: Lync 2010 and Exchange 2010.
- Managed technical supports specialists responsible for technical support of personnel and computers for the College of Business Administration, College of Communications and College of Arts and Sciences, totaling over.
- Managed ten student technical support specialists responsible for technical support across various departments.
- Created and managed the Build & Deploy Team, consisting of five techs, responsible for imaging, configuring, and deploying computers across the entire campus.
Dec 2007 - Aug 2011
Student Technical Support Specialist Manager
- Made onsite visits to various departments across campus to provide hardware and software technical support.
- Monitored the Help Desk system and escalated support requests as required, ensuring appropriate and prompt solutions.
- Managed, hired, and mentored the Student Technical Support Specialists.
- Evaluated the quality of work performed and issued raise recommendations based on performance evaluations.
- Organized the workflow of requests and projects assigned to the student team.
- Worked with various IT personnel to effectively and efficiently complete projects and achieve goals.
May 2004 - Dec 2007
3 education records
Victor Hugo M. education
Bachelor Of Science (B.S.)
High School Diploma
Diploma
FAQ
Frequently asked questions about Victor Hugo M.
Quick answers generated from the profile data available on this page.
What company does Victor Hugo M. work for?
Victor Hugo M. works for HUGO CONNECT.
What is Victor Hugo M.'s role at HUGO CONNECT?
Victor Hugo M. is listed as Chief Technology Officer and Managing Director at HUGO CONNECT.
Where is Victor Hugo M. based?
Victor Hugo M. is based in Puerto Vallarta, Jalisco, Mexico while working with HUGO CONNECT.
What companies has Victor Hugo M. worked for?
Victor Hugo M. has worked for Hugo Connect, Beermann Llp, Saul Ewing Arnstein & Lehr Llp, Venable Llp, and Beach Point Capital Management Lp.
How can I contact Victor Hugo M.?
You can use AeroLeads to view verified contact signals for Victor Hugo M. at HUGO CONNECT, including work email, phone, and LinkedIn data when available.
What schools did Victor Hugo M. attend?
Victor Hugo M. holds Bachelor Of Science (B.S.) from Marquette University.
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