Vitor Holderer

Vitor Holderer Email and Phone Number

Customer Support Specialist @ Crosster
State of São Paulo, Brazil
Vitor Holderer's Location
São Paulo, São Paulo, Brazil, Brazil
Vitor Holderer's Contact Details

Vitor Holderer work email

Vitor Holderer personal email

n/a
About Vitor Holderer

Vitor Holderer, formado em Jogos Digitais pela PUC-SP hoje é editor de vídeo e motion designer trabalhando com o pacote Adobe. Em suas experiências passadas temos trabalhos de atendimento ao público na Geek.Etc.Br (setor de jogos, quadrinhos e cultura nerd da Livraria Cultura) e Game Master na Playspot. Também temos atendimento presencial, telefônico, on-line e por e-mail na Crosster, onde o Vitor foi responsável por triplicar o setor, tornando-se supervisor de atendimento e responsável por assistência técnica. Foi voluntário em diversos eventos de anime e cultura japonesa (dentre eles o Anime Friends, Anime Dreams, Festival das Cerejeiras, Festival do Japão, entre outros).Além da vasta experiência em atendimento ao público, Vitor também tem ampla experiência em criação, captação, apresentação, edição e publicação de vídeos. Foi o responsável pelo canal da Crosster no YouTube (youtube.com/crossteroficial), apresentando e editando os diversos vídeos sobre produtos e curiosidades das marcas com a qual a empresa trabalha. Era responsável também por auxiliar na criação de postagens e fotos para as redes sociais da Crosster, garantindo um texto claro e objetivo, demonstrando todas as características importantes dos produtos ou passando as informações necessárias de forma sucinta e de fácil compreensão.Na sua vida pessoal, seus hobbies são jogos e quadrinhos, além de filmes, séries e animes. Destaque especial para o UCM e para jogos com foco em narrativa.

Vitor Holderer's Current Company Details
Crosster

Crosster

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Customer Support Specialist
State of São Paulo, Brazil
Website:
crosster.com.br
Employees:
4
Vitor Holderer Work Experience Details
  • Crosster
    Customer Support Specialist
    Crosster
    State Of São Paulo, Brazil
    View
  • Crosster
    Marketing Team Member
    Crosster Aug 2021 - May 2022
    As a Marketing Team Member I was responsible for the role of video making within our team. I was the host of the company's Youtube channel, while also producing, editing and creating video content for their Instagram account. Since Crosster sold mostly imported goods, almost every information I found on the web for my script research was in English and I had to translate it for the video production.
    View
  • Crosster
    Customer Support Supervisor
    Crosster Feb 2017 - Aug 2021
    São Paulo, Brazil
    As supervisor I was responsible for creating reports to be filled by the team, analyzing data gathered and improving Customer Support. I also had to oversee each platform and make sure the customer was getting the correct treatment and information about our products. I also began translating some texts and specifications (English to Portuguese) for our website and also began hosting the company's YouTube videos, whillist managing training for our employees and new additions to the team.
    View
  • Crosster
    Customer Service Assistant
    Crosster Dec 2015 - Feb 2017
    São Paulo, São Paulo, Brazil
    Customer service/support via phone, website chat, e-mail or in person. Filling reports about customer satisfaction and technical problems, whillist helping the customer to solve their issue with our products.
    View
  • Playspot
    Game Master
    Playspot Aug 2014 - May 2015
    Customer support, QA and translations. I've made events inside our games and helped with some texts for our pages. Beyond that, I was responsible for answering people on our forum.
  • Livraria Cultura S.A
    Seller
    Livraria Cultura S.A May 2012 - Apr 2014
    Geek.Etc.Br
    As a seller I was responsible for tending to the customers and presenting them with products (games, hardware, comics, books or toys) to buy. The sellers had to possess deep knowledge and keep up with trends about Game/Nerd/Geek culture to help the customer with their needs.I was also responsible for setting up product displays within the store and replacing them as trends changed.We also needed to cover the register operators when the store was too crowded or when they were on their day off.
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Vitor Holderer Education Details

Frequently Asked Questions about Vitor Holderer

What company does Vitor Holderer work for?

Vitor Holderer works for Crosster

What is Vitor Holderer's role at the current company?

Vitor Holderer's current role is Customer Support Specialist.

What is Vitor Holderer's email address?

Vitor Holderer's email address is vi****@****.com.br

What schools did Vitor Holderer attend?

Vitor Holderer attended Pontifícia Universidade Católica De São Paulo.

Who are Vitor Holderer's colleagues?

Vitor Holderer's colleagues are Rafael Cantoni Aguado, Patrícia Bencke Bender, Régis M. Miashiro, Bruno Vieira, Jonathan De Souza Braga.

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