Vi Ho Email & Phone Number

- Acknowledge e-commerce, customer service, business strategy in e-market. - Receive escalations from BPO agents - In charge of tackling crisis cases transferred from Management - Giving advice for outsource CS agents about resolving serious cases daily that to advoid inhouse CS (Swat) escalation backlogs- Assist Vice President, Executive Office collect data & give solution for social media issues, legal cases from Ministry of Industry and Trade.- Assist Team leader collect data & do reports as assigned.- Control backlogs- Quality assurance department's assistance: supporting export call record- Experience in Salesforce/C360/AP systems about the operation of trigger & automation.- Support English team assist foreign customer.- PIC of payment request- PIC of dispute case- Training department assistance (5/2018-7/2018):+ Building problem-resolving process brought by regional team (Malay) accordingly to inhouse and BPO CS agents in Vietnam - Partnership department's assistance ( 6/2018-8/2018)+ Support on calling to verify customer information of instalment orders and making data to send to appropriate bank for instalment conversion

- In charge of arranging roster , training for staff who on probation. -Assist manager do monthly reports -Deliver and receive correspondences

-Welcome members & visitors by greeting them, in person or on the telephone; answering or referring inquiries. -Maintain facilities in club. Ensure the public and working areas are in ordered, clean and tidy at all time . -Contact other departments such as: Accounting, Marketing, Maintenance, Consultants, ....... -Cashier -Plan events, happiness fund for 30-50 members -Manage club supplies stock and place orders -Create contract for customer. -Maintain, manage and update company databases . -Answer queries by employees and clients -Update office policies as needed. -Handling complaint -Work with partner companies as : Suppliers, Banks, ....

-Welcome guest -Serve meal, take care conference, response guest's need in time, give right information with guest. -Maitain 5 star standard of the hotel.