• Interpreting verbal communication from a native language to a target language • Actively listening to the speaker’s statement to determine the meaning, and speaking to the foreigner• Building a long-lasting relationship with clients by providing excellent customer service• Highly recommended by the requesters and customers• Being assigned at Children’s Hospital at Montefiore, Gracie Square Hospital, NYP-Columbia University, and Client’s homes

• Ensured compliance with company policies and protocols• Rendered all messages accurately and completely, without adding, omitting or substituting• Acted professionally with regards to appearance, conduct, and punctuality• Completed all compliance training and keep all assignments–related information strictly confidential• Provided the highest level of customer service during interpreting sessions• Contributed to team work by exchanging each other’s possible feedback to produce effective results• Conducted CMS test call

• Responsible for posting and managing account payments• Prepared, reviewed and sent a patient statement• Received 90% payment from patients• Identified and resolved patient billing complaints and inquiries• Performed various collection actions including contacting patients or insurance companies by phone• Collaborated with team members by sharing knowledge and reviewing available reference material• Transferred secondary balances to the appropriate financial class and provided documentation for processing claims

• Ensured that prior authorizations required by managed care companies have been obtained, verified, and documented on a timely basis• Maintained consistent follow-ups on status of all prior authorization requests• Reviewed authorization from payers to determine approved services• Requested former approvals for continuing care

• Organized and verified applications for completeness and accuracy• Evaluated the education, training, experience, certifications, and boards for each provider using CAQH ProView• Maintained physician information in hard copies and electronic file systems via data entry into a credentialing database• Collated documents for committee review and approval• Provided appropriate application or privilege forms to applicants and department chairs as per request• Responded to inquiries from healthcare organizations and external customers on the credentialing and privileging status

• Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts• Welcome patients and visitors in person or on the telephone, and answering or referring inquiries• Communicated medical results to patients under clinical supervision• Completed accurate documentation of patient visits• Kept patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area• Maintained patient accounts by obtaining, recording, and updating personal and financial information