JAN 2024 - Now: Worked as Transport Supervisor at MCL Flow Vietnam department (Middle Mile team).Main responsibility:- Manage the transport operations team in processing and delivering goods in compliance with processes and standards at Maersk CFS, warehouse, or client site.- Ensure that all transport vendors and drivers at the relevant site follow to the Maersk Transport Safety Standards, SOP and work instructions.- Drive operational excellence through KPI measurement and analysis.- Ensure that all clients receive the best quality of service by monitoring and responding to client queries in a professional manner.- Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.- Analyze the root causes of service failures and implement corrective and preventive actions for future gain to both customers and Maersk.- Able to work independently with the limit supervision from higher level.- Manage PnL of each account and report to manager.

FEB 2022 - DEC 2023: Worked as SVN-Landside Delivery at Maersk Mekong Delivery Department - Transported by Maersk (TBM).Main responsibility:- Manage daily operational tasks for import-export shipments, including customs brokerage and trucking services.- Consult on customs house brokerage and trucking solutions to maximize cost savings, reduce lead times, and assure full compliance with Vietnam regulations.- Collaborate effectively with customers, vendors and other departments to ensure smooth business operations.- Manage vendor operation and evaluate their performance monthly to ensure they provide high - quality services to Maersk while also maintaining and delivering its value to customers.- Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.- Experience in onboarding new customers and businesses, as well as developing SOPs and IOPs in collaboration with both internal and external party.- Monitor and manage all costs to maximize operational efficiency.- Projects: Focal of case management, newsletter, organizers of team building.- Systems: Key user of Kewill & SAP.

Worked as customs documentation executive at Geodis Vietnam Company Limited.Main responsibility:- Prepare & manage all necessary documentation required for customs declaration and declare customs on Ecus5Vnaccs.- Process for apply Certifi cate of origin, quality, price’s evaluation, tax refund, post-customs clearance.- Coordinate with customs authorities and vendors to ensure timely and accurate customs clearance for import and export shipments.- Goods I take care include FMCG, food, electronics, fi xtures, clothing, and cosmetics.- Communicate regularly with clients to gather the necessary documents and provide updates on the status of their shipments.- Liaise with the vendors to arrange to pick up cargoes from customers’ sites (export shipments) or deliver the cargoes to consignees’ addresses (import shipments).- Billing to customer (make debit note and issue invoice).- Prepare weekly & monthly report.

Handle all daily tasks related to import/export goods by sea/air.

Handle daily tasks to import shipments of Zara (customs & transportation), which contribute to improve supply chain efficiency.