Viachaslav Charnyaev Email & Phone Number

Casino managerManage all aspects of the product operations on a day to day basis, owning the CRM management system and content roadmap.Test and release of new products and content.Analyze customer performance and lifecycle to maximize revenues in each individual market, identify month on month trends, opportunities of the market and highlight any potential issues.Analyze campaign performance in order to improve efficiency and ROI.Evaluate platforms performance across devices, brands, and markets to ensure that the user experience is optimized.Communicate upcoming platforms releases, new product features, and network promotional offers to various stakeholders within the organization.Assist with the set-up of bonuses and bonus profiles.Assist Customer Support and liaise with Providers on any platforms issues.Conduct analysis of market trends and opportunities in conjunction with monitoring competitor’s activities in order to sustain a competitive edge.Game ManagerInteract with game provider representatives;Negotiate promotions, discounts, exclusive terms and conditions;Understanding market conditions (Royality fee) by provider;Connecting new game providers to projects;Sorting games by popularity and geo;Internal interaction with SROs and WSCs;Work with internal analytics on games and slots.VIP customer care specialistSupporting customers online, solving the current issues in a fastest wayProviding customers wih the full information concerning service possibilities and specifitySupporting the development of a retention program and ensuring it meets the needs of customersManage VIP relations on a daily basisUse data available to deliver effective promotional campaigns and to credit and record player bonusesTake sms and emails form VIP players and deal with them efficiently and with the highest level of customer careOwn and resolve complaints, managing the escalation from gaming support queriesGather feedback and input from VIP players to improve service offeringSearch for new affiliate partnersProviding assistance in making of offers and incentives for affiliates

Listed skills include User Acquisition, Gamblingindustry, Деловаяпереписка, Работа С Клиентами, and 15 others.

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  Белорусский Национальный Технический Университет

  Metallurgical Engineering