Via Dimacuha Dizo Email & Phone Number

Makati, National Capital Region, Philippines

Manila, Philippines

Cashback CoordinatorMar 2018-Mar 2022• Managed campaigns for Canon Australia and New Zealand• Coordinated with internal (Sales and Marketing) and external stakeholders (networks, merchants) to ensure correctness of the deals info• Ensured all Terms and Conditions are correctly phrased and properly displayed on the websites• Monitored operational errors and solve/report them in a timely manner• Collaborated with stakeholders to identify and fix the root cause for the issues• Handled customer inquiries via phone and email regarding their claims• Worked closely with Finance to process the weekly pay runCorporate Communications Coordinator (Secondment)Nov 2019-May 2020• Developed and implemented effective communications activities for internal and external customers and stakeholders to achieve the organization's corporate objectives• Produced digital communications to deliver internally and externally• Created content for social media postings• Assisted in the communications plan during the height of the global pandemicSocial Media Coordinator (Secondment)Sep 2019-Nov 2019• Curated content across the channel ensuring a cohesive online brand identity• Tracked, analyzed and reported weekly analytics and KPIs to management using Google Analytics• Pitched, developed and produced content• Wrote copy for social posts with 100% grammatical accuracy• Collaborated with the marketing team to design organic media campaigns

Manila, Philippines

Accounts Receivable Coordinator- Credit and CollectionsOct 2015-Feb 2017• Managed over 1,000 customer portfolios on a monthly basis• Generated dunning letters and customer invoices• Created a payment plan suitable to the customer's needs to ensure collections• Endorsed accounts to be written-off• Reviewed accounts to determine appropriate follow-up function• Liased with clients via call and through SalesforcePaperless Accounts Payable (Secondment)Jul 2015-Oct 2015• Collected invoices in the system as soon as they are received electronically• Analyzed the invoices and imported the data• Retrived the associated purchase order/receipt and processed it accordingly• Liased with onshore counterparts when neededAccounts Receivable Coordinator- AllocationsApr 2015-Jul 2015• Posted and reconciled daily remittances to the system for the services provided• Calculated and posted contractual adjustments and applied them against each customer account• Liased with account managers for missing client information• Contacted customer via email and over the phone to secure remittance advices if not received

Pasay City, Philippines

• Created and maintained filing systems (electronically)• Transcribed meetings for the CEO and CFO• Managed accounts and performed credit collections and allocations• Collated and distributed mail (electronically)• Prepared communications and other correspondence

Makati City, Philippines

• Designed and implemented customer retention strategies to increase loyalty and retain business• Analyzed customer feedback, negotiated with customers and compiled reports for managers• Supported direct supervisor as a back up for the team- handled escalation calls, credit approvals and other adhoc tasks as neededQuality Assurance Analyst (Secondment)• Prepared and implemented quality assurance policies and procedures• Monitored calls and facilitated call calibration sessions for team members• Provided feedback and actionable data to various internal support groups as needed• Participated in customer and client listening deep dives to identify customer needs and expectationsCredit Analyst (Secondment)• Gathered financial information related to the customer account• Make recommendations based on the credit risk and account information• Generated reports as needed• Managed the LOB's credit budget per quarter

Alabang, Muntinlupa City

• Answered 150 customer calls per day exceeding quota by 15%• Provided prompt customer support with a professional, friendly and patient attitude• Proactively memorized over 70 company products and services• Completed customer insight reports and input over 12,000 units of sensitive data• Trained new hires on company specific-policies, procedures and compliance guidelines• Received a 100% CSAT rating month on month through voice communications• Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions• Politely addressed any customer complaints, escalating them to management when necessaryData Entry Specialist (Secondment)• Assisted in digitizing data for USPS• Collected client information to be updated and reviewed for completeness and accuracy