Vianca Gonzalez Email and Phone Number

Processed purchase orders for clients in the restaurant and hotel sectors on a global scale, ensuring accuracy and timely fulfillment.Maintained and updated comprehensive records of orders in excel, streamlining data management for easy access and reporting.Collaborated with suppliers and vendors to negotiate pricing and delivery schedules, optimizing cost efficiency and order accuracy.Coordinated with internal departments to align purchasing activities with inventory and demand planning.Ensured compliance with company procurement policies and standard operating procedures (sops).Monitored and resolved any order discrepancies or issues to maintain strong customer satisfaction and relations.Analyzed purchasing trends and prepared reports to support strategic decision-making.

Assisted customers with purchases via website and phone, providing guidance and ensuring a seamless buying experience.Managed order changes, cancellations, and refunds, maintaining accuracy and adhering to company policies.Provided product information and resolved customer inquiries to ensure satisfaction and build loyalty.Coordinated with the fulfillment team to expedite shipping and resolve order-related issues promptly.Processed transactions and maintained accurate records in customer management systems for efficient follow-up and reporting.Handled high-volume customer interactions while maintaining a positive and professional demeanor.Identified and communicated trends in customer feedback to improve services and enhance the overall customer experience.