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Via Nicolas is listed as SVP of Operations | Call Center Operations | Customer Care Specialist | Virtual Assistance | Team Management at Teleiman, LLC, a company with 28 employees, based in Philippines, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Via Nicolas.
Via Nicolas previously worked as ★ Senior Vice President Operations at Teleiman, Llc and ★ Marketing Manager Fasttrack Managed Services at Fasttrack Managed Services. Via Nicolas holds ★ Bachelor Of Arts (B.A.), In Communication Arts from De La Salle University.
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★ Olivia "Via" Nicolas is an astute professional with 20+ years of progressive experience in managing customer services in the call center industry. She is vastly experienced in inbound & outbound sales, customer service, virtual assistance and operations. She is a keen strategist with expertise in managing entire operations with focus on profitability and optimization of resources. Via is diligent and displays proficiency in monitoring operations and maintaining long-term customer relationships through the provision of high quality service. She has successfully ramped up business assignments while working in coordination with clients ensuring effective service deliverables. She is fluent in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within cost, time & quality parameters.★ Via has a bachelor’s degree in communication arts, and demonstrates sound interpersonal and communication skills. Her leadership qualities are established via excelling in areas such as strategic planning, problem solving, process improvements, and turnaround management. She is a personable mentor and a coach to focus on implementing best practices surrounding staffing, training, responsibility, rewards and recognition. Via displays an unwavering commitment to providing exceptional customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. She has a unique ability to build high performing, high morale teams with minimal turnover.★ Via drives organizational change to transform the effectiveness of inbound/outbound, social media interactions, email, and text across multiple sites. She is well versed with analyzing team and center performance to identify improvement opportunities. She is a highly skilled problem solver and critical change agent; competent at devising best practices, innovative policy, and technology solutions to propel productivity, profitability, and service levels.
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A career timeline built from the work history available for this profile.
Florida, United States
♦Worked with premier providers of outsourced call center solutions that primarily serve inbound/outbound voice support and telesales for United States and United Kingdom clients.♦ Strong background and experience in an American customer service environment and call centerindustry.
Philippines
★ Marketing Manager★ Fasttrack Managed Services♦Conducting market research to identify target audiences and understand customer preferences.♦ Creating marketing plans with specific objectives across different channels and segments.♦ Managing the end-to-end execution of marketing campaigns.
Philippines, USA, Dubai
★ Co Founder ★ Real Estate Leasing Facilities♦Conducting market research to identify target audiences and understand customer preferences.♦ Sourcing Potential Tenants / Appointment Setting♦ Tenant Screening and Management♦ Property Maintenance Coordination♦ 24/7 Chat and Customer Service♦ Experienced in Airbnb, Booking, Agoda, Direct Listings
Manilla, Philippines
ACHIEVEMENTS & RESPONSIBILITIES♦ Rendered expertise as Director of Operations for the world leader in integrated marketing and media solutions group ♦ Efficiently managed the Manila BPO operations, and implemented all aspects of procedures, policies, and processes to achieve the overall goals of the business ♦ Handled customer inquiries, complaints, and.
Manilla, Philippines
ACHIEVEMENTS & RESPONSIBILITIES♦ Spearheaded efforts to manage Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) services and operations, for one of the fastest-growing global solution providers♦ Led and coordinated customer requirements with calls, campaigns, and management of production activities♦ Hired, trained, coached.
Manilla, Philippines
Initiated career as assistant call center manager (Nov 2005 – Jul 2006), and later on shouldered progressive responsibilities as a call center manager (Jul 2006 – Oct 2006), assistant director of operations (Oct 2006 – Nov 2008), and director of operations (Nov 2008 – Nov 2009). Scope of responsibilities included implementing policies and procedures as per.
Philippines
ACHIEVEMENTS & RESPONSIBILITIES♦ Held progressive responsibilities as Shift Supervisor (Sep 2002 – Feb 2003), Shift Manager (Feb 2003 – Sep 2004), and as Call Center Manager Trainees (Sep 2004 – Oct 2005)♦ Led a team of the shift managers to manage a 92 seat call center with over 200 employeesSELECTED SKILLS✓ Operations Management ✓ Call Center Operations.
Philippines
ACHIEVEMENTS & RESPONSIBILITIES♦ Managed responsibilities of customer care specialist from Mar 2001 – Oct 2001, as a team leader from Oct 2001 – May 2002, and as senior team leader from May 2002 – Sep 2002♦ Diligently handled customer inquiries, complaints and service requests
Other employees you can reach at teleiman.com. View company contacts for 28 employees →
Mike Jericho
Colleague at Teleiman, Llc
Homosassa, Florida, United States, United States
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TM
Thompson Mcglue Uy
Colleague at Teleiman, Llc
Quezon City, National Capital Region, Philippines, Philippines
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DR
Diana Richards
Colleague at Teleiman, Llc
Moundsville, West Virginia, United States, United States
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PA
Pamela Anne
Colleague at Teleiman, Llc
Calabarzon, Philippines, Philippines
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MN
Mark Nemeth
Colleague at Teleiman, Llc
Inglis, Florida, United States, United States
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PP
Peter Poon
Colleague at Teleiman, Llc
Bellaire, Ohio, United States, United States
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RM
Ricca Mendoza
Colleague at Teleiman, Llc
Metro Manila, Philippines
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CN
Crystle Nobody
Colleague at Teleiman, Llc
Homosassa, Florida, United States, United States
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HS
Heather Swann
Colleague at Teleiman, Llc
Greater Wheeling Area, United States
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TU
Tammy Uy
Colleague at Teleiman, Llc
Philippines, Philippines
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♦ Silver Medalist, 4th Year High School ♦ Bronze Medalist, 3rd Year High School ♦ Silver Medalist, 2nd Year High School ♦ Silver Medalist.
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Via Nicolas works for Teleiman, LLC.
Via Nicolas is listed as SVP of Operations | Call Center Operations | Customer Care Specialist | Virtual Assistance | Team Management at Teleiman, LLC.
Via Nicolas is based in Philippines, Philippines, Philippines while working with Teleiman, LLC.
Via Nicolas has worked for Teleiman, Llc, Fasttrack Managed Services, Maganda Residences, Atlantic Coast Media Group, and Amberbase Solutions, Inc..
Via Nicolas's colleagues at Teleiman, LLC include Mike Jericho, Thompson Mcglue Uy, Diana Richards, Pamela Anne, and Mark Nemeth.
You can use AeroLeads to view verified contact signals for Via Nicolas at Teleiman, LLC, including work email, phone, and LinkedIn data when available.
Via Nicolas holds ★ Bachelor Of Arts (B.A.), In Communication Arts from De La Salle University.
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