Viann Alarde is the General Manager for 5th Consulting DMCC in the Dubai office with headquarters in Germany. She is a business leader and administrative professional with over nine years of experience in the industry. She completed her studies and became a certified office manager through the American Certification Institute.Throughout her career, Viann has become involved in draw operations. As she advanced beyond operations, she gained expertise in managing lottery draws and holds worldwide certification. Additionally, she is a certified Tier 1 service provider qualified for the Magnum Machine II. She manages the insurance aspects of draw games, specifically in Southeast Asian countries.Viann has attended numerous gaming and insurance events and hasparticipated in these fields worldwide. Currently, she leads and manages operations and strategy-related activities within the promotional campaign portfolio.With over six years of experience in insurance and lottery gaming, she has become an expert in the technical aspects of gaming machines. Viann possesses extensive knowledge not only in operations but also in the technical field of insurance and lottery.
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Head Of Operations5Th Consulting DmccDubai, Ae -
Office Manager5Th Consulting Dmcc Oct 2019 - PresentDubai, United Arab Emirates -
Operations ManagerThe Rockets Consulting Feb 2023 - PresentUnited Arab Emirates-Identifies opportunities for improvement in each showroom, designs and implements training, strategies, policies, goals, and other resources to maximize productivity.-Collaborates with Showroom managers to develop sales goals for each showroom, monitors progress toward those goals, and develops strategies to attract and retain customers.-Develops marketing programs to increase sales and/or introduce new products and services.Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.Reviews and analyzes operational records and reports, uses data to project sales, determines profitability and targets.-Monitor KPI's and adjust the focus of improvement efforts as necessary to meet target goals-Responsible for motivating & engaging staff and to ensure the staff represents and embraces the company’s values and goals.-Carry out assessments to estimate the requirements of each Showroom in order to facilitate the provision of needed resources.-Conduct inventory analysis to determine optimal stock levels.-Determine the quantity of products or brand that should be supplied to various Showrooms using sales figures.-Visit retail locations to evaluate sales performance and customer satisfaction level.-Oversee the merchandising of products across all Showrooms.-Ability and willingness to work on any assignment.-Submit assigned reports as directed by the management. -
Executive AssistantErreà Sport Spa Feb 2019 - Oct 2019Acting as the point of contact between the executives and internal or external colleaguesOrganising meetings and booking meeting roomsHandling correspondence directed to managersMaking travel arrangements and detailed travel itinerariesTaking dictation and minutes and writing them up subsequentlyProducing reports and presentationsMaintaining the current filing and database system, and looking for ways to improve current systems -
Science Research AssitantDepartment Of Science And Technology Jan 2017 - Nov 2018Manila, National Capital Region, PhilippinesResponsible for conducting and planning surveys and interview in Metalworking Companies all over the Philippines.Taking complete responsibility for report writing and project status tracking. Carefully reviewed and identified metalworking companies under different sectors. -
Project AssistantDepartment Of Science And Technology Mar 2015 - Mar 2017Taguig CityProcessed accounts payable and handled all incoming and outgoing mail.Ordered project supplies according to schedule, received shipments, and distributed them accordingly.Reception including responding to telephone calls, all incoming and outgoing mails, and greeting with our clients. -
Customer Service SpecialistSterling Bank Plc Sep 2014 - Sep 2016National Capital Region, PhilippinesResolving customer queries, recommending solutions and guiding product users through features and functionalities. Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with colleagues or managers to find the best solutions to customers’ issues.Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.Maintaining a polite, helpful, and professional manner at all times.Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.Familiarizing yourself with new products and services as they are introduced.Attending workshops and meetings as required.
Viann Alarde Education Details
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Tourism And Travel Services Management -
Dr. Aradio Santos National High School
Frequently Asked Questions about Viann Alarde
What company does Viann Alarde work for?
Viann Alarde works for 5th Consulting Dmcc
What is Viann Alarde's role at the current company?
Viann Alarde's current role is Head of Operations.
What schools did Viann Alarde attend?
Viann Alarde attended Taguig City University, Dr. Aradio Santos National High School.
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