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Vibha Dogra is listed as SaaS | Business Operations | Management Professional at Cvent, a company with 4140 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Vibha Dogra.
Vibha Dogra previously worked as Senior Manager at Cvent and Manager at Cvent. Vibha Dogra holds Bachelor'S Degree, Economics from Delhi University.
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With over 10 years of progressive managerial experience within Cloud Business & Emerging Technologies, I have established myself as a leader with expertise in service delivery, client service, and product management for a wide range of IT solutions (SaaS). I excel at leading multi-functional teams in areas such as Business and Service Operational Excellence, Continuous Process Improvement/Transitions, and Automation. I've mastered the administration of conceptualizing services strategies based on extensive analysis of service operations and market dynamics, as well as planning and implementing customer life cycle management measures to reduce customer churn.My career to date has helped honed my exemplary leadership, superior communication and problem-solving skills, which enable me to drive teams through all facets of IT business operations and ensure optimal client experiences. I thrive in a busy, team-oriented environment and enjoy working effectively across diverse cultures and interacting with people from various backgrounds. Notably, my expertise in building high performing teams that excel in delivering business value with high morale and low attrition; leading, training, and monitoring team members' performance for maintaining excellence in service operations distinguishes me from my peers.
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India
Oversee the support process for all Cvent SaaS portfolio product pillars, including governance processes, intake processes, prioritization, roadmap planning, Training, Transition queue and hiring. Managing a team of 8-10 members and coordinating with various teams and their managers across India to deliver cloud-based event management software/solutions..
India
Oversaw a team and projects supporting several internal and external stakeholders using Cvent cloud-based software travel arrangement. Responsible for managing day-to-day operations of the service delivery and SaaS implementation teams.Helped identify expansion opportunities and ultimately contract renewal to ensure Cvent's event management platform success.
India
Managed, coached and led a group of our Client support professionals working with Cvent's Event Management platform. Worked with customer marketing, product marketing and customer demand generation teams to manage Cvent's Trainings program for customers. Collaborated with IT and business stakeholders to identify and document all SaaS applications and.
India
Manage a team of Event, Product ConsultantsEnsure policy adherence and performance metrics are achievedEnsure appropriate staffing across all shifts and queuesReal-time monitoring of the queue and responsible for ensuring all SLAs are metMentor team members and facilitate career developmentManage client escalations and find resolutions by working with.
Captured business and technical requirements from stakeholders and supported the implementation of technical solutions Created detailed documentation for Hospitality Cloud business processes and requirements, including SOPs and training guides
India
Drove improved use and capabilities of Cvent’s products and services through education and customer engagement, ensuring compliance with documented service level agreements. Provided first-line diagnostic/troubleshooting support and technical expertise to customers and resolved specific product-related issues.
India
Provided product features, installation and configuration of product upgrades and software patches to customers, Account Managers, CSA’s and Deployment Engineers, etc. Provided product training and practice tips to support various hospitality clients, including hotels and event organizers across India using the Cvent Supplier.
Other employees you can reach at cvent.com. View company contacts for 4140 employees →
I See You
Colleague at Cvent
Kyiv, Kyiv City, Ukraine, Ukraine
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CL
Craig Leech
Colleague at Cvent
New Brunswick, Canada, Canada
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DB
Darin Baker
Colleague at Cvent
Orlando, Florida, United States, United States
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MW
Matthew Walden
Colleague at Cvent
Austin, Texas Metropolitan Area, United States, United States
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RJ
Ramona John
Colleague at Cvent
Delhi, India, India
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SF
Sheila Franjkovic
Colleague at Cvent
Vancouver, British Columbia, Canada, Canada
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MK
Maureen Klement
Colleague at Cvent
Philadelphia, Pennsylvania, United States, United States
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LR
Lalit Rawat
Colleague at Cvent
Delhi, India, India
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BB
Bhavya Batra
Colleague at Cvent
Gurugram, Haryana, India, India
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VR
Vennela Reddy
Colleague at Cvent
Celina, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Vibha Dogra works for Cvent.
Vibha Dogra is listed as SaaS | Business Operations | Management Professional at Cvent.
Vibha Dogra is based in Gurugram, Haryana, India while working with Cvent.
Vibha Dogra has worked for Cvent and Genpact.
Vibha Dogra's colleagues at Cvent include I See You, Craig Leech, Darin Baker, Matthew Walden, and Ramona John.
You can use AeroLeads to view verified contact signals for Vibha Dogra at Cvent, including work email, phone, and LinkedIn data when available.
Vibha Dogra holds Bachelor'S Degree, Economics from Delhi University.
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