GRC framework Policy Management Risk Management Compliance Management Incident Response

Key Result Areas:• Resolved requests and incidents in a timely manner in accordance with customer contracted Service Level Agreements as part of the Cybersecurity Blue Team and SIEM team.• Identified cyber security vulnerabilities to remediate issues and areas that require new security measures or policy changes and generated reports posing potential risks accordingly.• Monitored, identified, reported, and performed the risk analysis of any/all threats and vulnerabilities that could impact IT infrastructure/web applications.• Scanned, assessed, and identified vulnerabilities posing a genuine risk while ensuring the integrity of the environment.• Used analyst tools to assess the degree of protective measures required to be implemented; protect those systems and reduce the risk to an acceptable level.• Interpreted potential threats after log analysis, analyzed, translated the severity to high-level stakeholders• Conducted Vulnerability assessment, analyzed attack vectors such as Botnet, DDOS, Ransomware, Mobile Threats, Phishing attacks etc. and assisted in implementing attack remediation strategies.• Worked on Incident Response plans, consolidated security reports based on severity of security incidents and events with accordance to client’s compliance standards.

Key Result Areas:• Monitoring the client server and network infrastructure providing 24/7 service on rotational basis.• Provided remote support on HP server products via phone, email, remote access.• Handled the implementation of regular upgrades to the servers.• Documented the issues & solutions in the knowledge base.• Responsible for installing critical patches and firmware.• Established service by walking callers through new installations and configurations.• Maintained support desk database by entering caller statistics, inquiries, and responses.• Resolved system issues, performed troubleshooting of hardware and software applications.• Responsible to report and present findings to the team and clients.Technology:- Process Flows & Tracking Tools: ITIL Incident Management Service Process- Hardware: HPE Servers, PCs, Laptops, Printers- Networking: LAN & VPN/Remote Connectivity, VLANs, TCP/IP.- Platform: Windows, Linux.

Key Result Areas:Process: Patch & Deployment Management Solutions with OS Imaging• Automate process and workflow using LANDesk Process Manager• Responsible for managing LANDesk solution for Unisys clients with over 40,000+ client systems & 400+ windows servers.• Specialize in solutions delivery on LANDesk Management Suite (LDMS 9.5 and LDMS 9.6 SP2).• Create Software Distribution packages using LANDesk Management Suite 9.5 SP3 (LDMS).• Ensure created s/w packages comply & meet required testing & validation requirements as per the Client’s needs.• Manage the Global deployment of all Software packages deployed via LANDesk.• Responsible for Patch and Upgrade Management of Client assets which includes – Downloading patches, testing them in various infrastructure environments against set scenarios, variables as well as compliance norms.• Troubleshoot issues arising post Software deployment/LANDesk Client/patching.• Up-gradation of Core servers and Clients to the latest/approved versions.• Installation of LANDesk Client on workstations/servers and troubleshooting LANDesk issues remotely.• Review and update process documentation within KB – sharepoint.• Run monitoring reports of core servers/database servers on regular basis to analyze performance anomalies & ensure proper functioning.• Publish weekly productivity reports and review the same with the client.• Drive weekly calls with the client to discuss activity sheets, process updates and improvement areas.• Assists in the planning, design, documentation, and implementation of various systems to include Clients, Servers, Network equipment, Software applications.• Maintaining the Internal Mails using Software’s like MS Outlook 2010 or 2013 and Other 3rd Party Mail ClientTechnology:- Process Flows & Tracking Tools: ITIL Incident Management, Change Management, BMC Remedy ITSM, ServiceNow, Active Directory.- Platform: Windows Server, Linux.-Scripting Languages: Python, PowerShell