Vibha Sarin Prabhakar
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Vibha Sarin Prabhakar Email & Phone Number

Keynote Speaker | Partner & Mentor for Digital Business Transformation & Strategy | Awarded Global CX100 & Woman CX Leader of the Year |Advisor for Start-up Operations & Business Development | Travel & Fitness Enthusiast at Shriram Automall
Location: Gurgaon, Haryana, India 10 work roles 5 schools
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Current company
Shriram Automall
Role
Keynote Speaker | Partner & Mentor for Digital Business Transformation & Strategy | Awarded Global CX100 & Woman CX Leader of the Year |Advisor for Start-up Operations & Business Development | Travel & Fitness Enthusiast
Location
Gurgaon, Haryana, India
Company size
1214 employees

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Vibha Sarin Prabhakar is listed as Keynote Speaker | Partner & Mentor for Digital Business Transformation & Strategy | Awarded Global CX100 & Woman CX Leader of the Year |Advisor for Start-up Operations & Business Development | Travel & Fitness Enthusiast at Shriram Automall, a company with 1214 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Vibha Sarin Prabhakar.

Vibha Sarin Prabhakar previously worked as Chief Experience Officer at Shriram Automall and Chief Business Officer at Ejohri - India'S Biggest Omnichannel Jewellery Marketplace.. Vibha Sarin Prabhakar holds Senior Executive Program from London Business School.

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Shriram Automall

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Profile bio

About Vibha Sarin Prabhakar

With over 2 decades of Global Exposure across India, the US, UK, Europe, and the Middle East, I bring to the table my noteworthy accomplishments as a Digital Transformation Expert, excelling in paving growth paths for various Global MNCs and Indian Brands along with implementing Governance, Branding and Service Management capabilities. As a pragmatic leader, I have served as an Advisor to a Startup, Keynote Speaker, and Panellist representing companies at several industry forums, conferences, professional and networking events in order to drive customer and stakeholder value creation. Meanwhile, my emphasis has been on leading a wide range of B2B, B2C & Omnichannel Business Transformations and expansion of Physical as well as Digital outreach. In my present capacity as a Chief Experience Officer, I bring credibility and viewpoints in key areas of growing a revenue-driven business, cultivation of relationships with the stakeholders, investors, customers, and management while driving Marketing initiatives, Innovation & Change. As a champion of building a Culture of Excellence, I continue to scale the platform, products, and adjacencies besides executing a forward-thinking CX Strategy. Over the years, I have contributed to the development of business growth, generating double-digit revenue streams along with scaling up customer engagement on phygital platforms. Further, I have collaborated with C-Suite stakeholders, Management Committees and Executive Boards to streamline Operational efforts, Risk Management, Reimagine customer experience, Reinvent business models to establish & expand the Domestic as well as Global network. Act as a key Partner, Mentor & Coach in driving Diversity, Equity and Inclusion to innovate people practices and policies, in creating and sustaining inclusive cultures and behaviours.Specialities: Operations & Process Efficiency | Strategy Leadership | Risk Management | Business Intelligence | P&LManagement | Stakeholder Management | Business Analysis | Digital Business Transformation | Digital Marketing & Innovation | Leadership & Strategic Thinking | Customer & Employee Engagement | People ManagementPlease feel free to drop me a line at vibhasarinprabhakar@gmail.com

Listed skills include Business Analysis, Crm, Management, Team Management, and 15 others.

Current workplace

Vibha Sarin Prabhakar's current company

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Shriram Automall
Shriram Automall
Keynote Speaker | Partner & Mentor for Digital Business Transformation & Strategy | Awarded Global CX100 & Woman CX Leader of the Year |Advisor for Start-up Operations & Business Development | Travel & Fitness Enthusiast
Gurugram, HR, IN
Website
samil.in
Employees
1214
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10 roles · 21 years

Vibha Sarin Prabhakar work experience

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Chief Experience Officer

Current
Shriram Automall

Delhi, Delhi, IN

Leading Stakeholder Engagement & Retention (CX); Demand Generation; Marketing & Communication initiatives for all Brands & Segments across 120+ Automalls in India.

Apr 2022 - Present

Chief Business Officer

Ejohri - India'S Biggest Omnichannel Jewellery Marketplace.

Mumbai, Maharashtra, IN

Collaborating with the Founders of this Start-up as a core contributor in establishing the company’s client base, market presence and brand value to obtain the advanced level of funds from VCs/ Investors both at national and global level.As Chief Business Officer, working in eJOHRI, I act as a focal point of contact in conducting extensive analytics &.

Sep 2020 - Mar 2022

Chief Operating Officer-Retail Operations, Risk Culture & Digital Business Transformation

Mmtc-Pamp India Private Limited

New Delhi, Delhi, IN

As Chief Operating Officer, Retail OPS, Risk Culture & Digital Transformation working for MMTC-PAMP India Private Limited, my role has been to handle B2C business transformation functions, implement digital outreach strategies, leverage partner capabilities, and develop digital marketing Initiatives with Amazon, Flipkart, Novopay etc. to re-direct service.

Nov 2017 - Aug 2020

Vice President, Risk Hub India

Royal Bank Of Scotland Business

Edinburgh, Scotland, GB

As a Vice President–Head of Performance & Capability for Risk Hub India, Royal Bank of Scotland, my role has been to establish the CAO/Business Management function with an aim to create “Culture of Excellence”, monitor and report day-to-day operations to identify inefficiencies and keep progress aligned with the RBS’s vision. Meanwhile, I have handled.

2014 - 2017 ~3 yrs

Associate Vice President – Business Performance, Projects & Change

Royal Bank Of Scotland Business

Edinburgh, Scotland, GB

Led Strategic initiatives like BU Integration, attrition management, CSAT drives, Cost save initiatives, Lean/ Efficiency initiatives. Executed change management procedure to manage and plan pipeline for the entire unit as per agreement with the stakeholders.★★ KEY ACCOMPLISHMENTS ★★► Successfully managed Projects (RBS takeover of ABNAMRO) and Transitions.

2010 - 2014 ~4 yrs

Senior Manager – Bank By Phone, Retail & Commercial Operations

Abn Amro Bank N.V.

Amsterdam, NL

Hired to establish the pan- India - preferred banking segment in the Bank by Phone unit of ABN AMRO Bank. Managed delivery on SLAs/ KPIs by constant headcount rationalization as per fore-casting for optimum utilization of resources. ★★ KEY ACCOMPLISHMENTS ★★► Headed the Credit Cards & Van Gogh Preferred Banking Operations - Inbound Customer Service &.

2005 - 2010 ~5 yrs

Senior Team Lead- Retention & Escalations Unit

Icici Bank

Mumbai, Maharashtra, IN

Headed the challenging Escalations and Customer Retention unit for the General Banking as well as the Credit Cards Business★★ KEY ACCOMPLISHMENTS ★★► Successfully ensured all escalations were resolved with a satisfactory outcome within 24-48 hours and reduced ageing complaints drastically by almost 50% as compared to the previous year at ICICI Bank. ►.

Jan 2005 - Jul 2005

Team Manager

Convergys India Services Ltd
Oct 2003 - Sep 2004

Process Developer - Customer Service & Fraud Prevention

Ge

Boston, MA, US

Feb 2001 - May 2003
Team & coworkers

Colleagues at Shriram Automall

Other employees you can reach at samil.in. View company contacts for 1214 employees →

KN Koyalkar Naga Saman Koyalkar Naga Saman Colleague at Shriram AutomallHyderabad, Telangana, India, India View → NR Narsinga Rao Narsinga Rao Colleague at Shriram AutomallHyderabad, Telangana, India, India View → SR Sanjeev R Sanjeev R Colleague at Shriram AutomallBengaluru, Karnataka, India, India View → AS Avinash Singh Avinash Singh Colleague at Shriram AutomallGorakhpur, Uttar Pradesh, India, India View → AV Asokan V Asokan V Colleague at Shriram AutomallErnakulam, Kerala, India, India View → RR Rahul Rajbhar Rahul Rajbhar Colleague at Shriram AutomallDelhi, India, India View → RB Rajendra Br Rajendra Br Colleague at Shriram AutomallMysore, Karnataka, India, India View → MB Mahesh Bhoj Mahesh Bhoj Colleague at Shriram AutomallChandigarh, Chandigarh, India, India View → AB Ashok Bs Ashok Bs Colleague at Shriram AutomallBengaluru, Karnataka, India, India View → LM Loveneesh Malik Loveneesh Malik Colleague at Shriram AutomallFaridabad, Haryana, India, India View →
5 education records

Vibha Sarin Prabhakar education

Senior Executive Program

London Business School

Accelerated Development Program, Strategic Thinking & Leadership; Leading People In The Organisation; Executing Strategies For Growth

The Wharton School

Leading Digital Business Transformation, Digital Technology For Business

Imd

Leading Digital Marketing Strategy Program

Insead

Bachelor Of Arts - Ba, Economics Hons

Delhi University
FAQ

Frequently asked questions about Vibha Sarin Prabhakar

Quick answers generated from the profile data available on this page.

What company does Vibha Sarin Prabhakar work for?

Vibha Sarin Prabhakar works for Shriram Automall.

What is Vibha Sarin Prabhakar's role at Shriram Automall?

Vibha Sarin Prabhakar is listed as Keynote Speaker | Partner & Mentor for Digital Business Transformation & Strategy | Awarded Global CX100 & Woman CX Leader of the Year |Advisor for Start-up Operations & Business Development | Travel & Fitness Enthusiast at Shriram Automall.

Where is Vibha Sarin Prabhakar based?

Vibha Sarin Prabhakar is based in Gurgaon, Haryana, India while working with Shriram Automall.

What companies has Vibha Sarin Prabhakar worked for?

Vibha Sarin Prabhakar has worked for Shriram Automall, Ejohri - India'S Biggest Omnichannel Jewellery Marketplace., Mmtc-Pamp India Private Limited, Royal Bank Of Scotland Business, and Abn Amro Bank N.V..

Who are Vibha Sarin Prabhakar's colleagues at Shriram Automall?

Vibha Sarin Prabhakar's colleagues at Shriram Automall include Koyalkar Naga Saman, Narsinga Rao, Sanjeev R, Avinash Singh, and Asokan V.

How can I contact Vibha Sarin Prabhakar?

You can use AeroLeads to view verified contact signals for Vibha Sarin Prabhakar at Shriram Automall, including work email, phone, and LinkedIn data when available.

What schools did Vibha Sarin Prabhakar attend?

Vibha Sarin Prabhakar holds Senior Executive Program from London Business School.

What skills is Vibha Sarin Prabhakar known for?

Vibha Sarin Prabhakar is listed with skills including Business Analysis, Crm, Management, Team Management, Risk Management, Employee Engagement, Banking, and Management Information Systems.

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