Vibhav Joshi Email & Phone Number

Pune, Mh, In

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

1. Around 3 years of experience in Power BI; Designing, developing, and publishing multiple innovative visualization reports and dashboards in Microsoft Power BI cloud service.2. Understand business requirements, analyse data, and design solutions and reports in Power BI Desktop.3. Understand source data from SQL server, Oracle DB, Data Warehouse, Folder, CSV, EXCEL through Power BI.4. Using filters on all levels based on the report while handling large volumes of data.5. Utilizing DAX functions related to Aggregation, Counting, Logical Information, Calculate, Lookup Value, Text and Date function with power query editor.6. Writing SQL queries to fetch the data and to validate the data accuracy.7. Developing periodic Power BI dashboards for client. Used Power BI Gateways to keep the dashboards and reports up to date.8. Worked on Power Automate to setup data flows, to send automated emails or Teams messages based on the triggers.9. Created number of calculated tables, calculated columns, and measures.10. Along with leading the team, investigating, analysing and providing response on the incidents/tickets created in the Dynamics CRM, related to the multiple learning platforms via omnichannel system.11. Using multiple tools like SuccessFactors, Dynamics365, VIVA, MS Learn, LinkedIn Learning, AAD, and communicating with the several teams through ICM/ADO/Email to perform operational tasks and create reports using Power BI.12. Providing Knowledge Training to new joiners as and when required, performing quality audits & keeping the Knowledge Articles updated as well.

Pune, Maharashtra, India

-Worked as a research specialist in the Mortgage Account Servicing project.-Contributed to developing multiple periodic project reports on Excel and Published reports in Power BI tool with clients.-Used to Investigate/research the queries/disputes and provided responses through letter/email, by following particular SLA.-Communicated with multiple teams to gather the information or to resolve the concern. -Handled & modified customer's critical financial data in the system accordingly.

Indore, Madhya Pradesh, India

-Used to investigate and submit the chargebacks against Merchant/Acquirer bank by using multiple tools , provided responses through email/chat.-Followed up on the pending cases and claims recovery along with maintaining the data in CRM.-Communicated with clients to gather the relevant information to resolve the pending disputes.-Familiar with Multi-Currency Prepaid cards, bank statement, Debit and Credit cards, along with the several financial tools.-Worked under multiple LOBs (Chargeback, Fraud dispute, Negative balance disputes and PGS Fraud).-Managed and shared regular reports with clients. Also, was certified in JUMP training as well.

Indore Area, India

-Worked under IVR system by receiving utterances and submitting the accurate intent. -Maintained high accuracy level & lowest response time throughout the work duration.