Vibin E Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Manages, oversees, and carries out supervisory functions to efficiently manage the end to- end Air freight - Export operations for Chennai Branch.• Manages 7 direct reports from Branch, IN Plants at customer place, handles all daily client operations, and serves as the escalation contact for all operational issues.• Process leader for department and responsible for all the operational KPI• Responsible for Quotation Management which includes qualifying customer queries, developing business through selling (providing Competitive Pricing / Quoting), setting the final selling price with customized changes, and finalizing deals in collaboration with the office network.• Solutions for mode/service products and services were developed and put into action.• To develop price models and strategies, this entails working with internal pricing teams and serving as a liaison between the mode/service and network.• Collaborated with internal customers (Customer Service, Operations, Product, and Global Service Centers) to facilitate customer service and improve process flows.• Excellent carrier relationships and talks with significant Airline, suppliers, and transporters were maintained for rates and space Procurement.• Engaged with sales to expand the business by engaging in sales meetings, providing leads, and recognizing new prospects and customer calls.• Handling global account (GE, GM, VF and ADDIDAS)• Managed significant key accounts operations of Sales, Global RFQ and Nomination business and customer services solutions for high-end fashion brands, Telecom, Automotive, and Retail Industries in Air freight.• Operational Excellence with aggressive follow-ups with Carriers, Custom House Agents, Transporters, Surveyors, Overseas Team, and related stakeholders.• Maintained strong operational management by visiting customers alongside sales personnel to determine their needs, then writing SOP and implementing them to improve operations.

Chennai, Tamil Nadu, India

• Coordinate export shipments from origin until destination.• Ensured minimum turnaround time for resolving customer Queries and maintain a higher level of customer satisfaction.• Negotiating rate with airline• Give competitive rates to salesperson and product customer• Raising invoice to customers and agents• Identify, communicate, and coordinate with customers and build business relationship with them.• Providing relief support for Export Manager in administrative duties.• Generate all required export documentation, i.e. airway bills, invoices, packing list and letters of credit when needed.• Manage customer service activities including order entry, customer satisfaction, interface with sales, and quality ensuring that company’s customer service creates competitive advantage in marketplace including resolving critical customer complaints.• Manage and lead entire export teams• Generate invoice for the customers based on cargo sales report and other related documents• Processed, arranged, and coordinated cargo bookings online as well as manual.• Followed standard operating procedures and instructions.• Assisted and answered customer inquiries.• Co-ordinating with airport staff to handover the cargo to the airline on time.• Sending pre-alert to the consignee & to our counterpart once the shipment gets cleared.• Have a good rapport with the Airlines for booking, rate negotiations, Space & Carting order issues.• . Procurement the space with Carriers Month end ledger closing.• Free weight management• Worked on Pricing for Long-Term RFQ Business from Local Sales for Exports and helped with Business Closure.