Vibin E Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Manages, oversees, and carries out supervisory functions to efficiently manage the end to- end Air freight - Export operations for Chennai Branch.
• Manages 7 direct reports from Branch, IN Plants at customer place, handles all daily client operations, and serves as the escalation contact for all operational issues.
• Process leader for department and responsible for all the operational KPI
• Responsible for Quotation Management which includes qualifying customer queries, developing business through selling (providing Competitive Pricing / Quoting), setting the final selling price with customized changes.
• Solutions for mode/service products and services were developed and put into action.
• To develop price models and strategies, this entails working with internal pricing teams and serving as a liaison between the mode/service and network.

Chennai, Tamil Nadu, India

• Coordinate export shipments from origin until destination.
• Ensured minimum turnaround time for resolving customer Queries and maintain a higher level of customer satisfaction.
• Negotiating rate with airline
• Give competitive rates to salesperson and product customer
• Raising invoice to customers and agents
• Identify, communicate, and coordinate with customers and build business relationship with them.