▪️Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.▪️Maintained friendly and professional customer interactions.▪️Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.▪️Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.Utilized financial software to prepare consolidated financial statements. ▪️Supported financial director with special projects and additional job duties.▪️Conducted financial due diligence on potential investments and acquisitions.▪️Evaluated and negotiated contracts to procure favorable financial terms.▪️Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.▪️Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.▪️Established and checked coding procedures, monitored reports and updated internal files.▪️Created and managed financial models to evaluate corporate investments and acquisitions.▪️Established internal audit procedures to validate and improve accuracy of financial reporting.▪️Improved overall financial reporting by streamlining control processes and reporting structures.▪️Performed banking, business administration and financial tasks to guarantee five-star service for clients.

▪️Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.▪️Managed inventory control, cash control, and store opening and closing procedures.▪️Assisted with hiring, training and mentoring new staff members.▪️Completed point of sale opening and closing procedures.▪️Improved customer satisfaction through staff training in customer service and product knowledge.▪️Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.▪️Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility. ▪️Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.▪️Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.▪️Reconciled daily sales transactions to balance and log day-to-day revenue.▪️Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.▪️Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.▪️Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.▪️Improved efficiency and accuracy of inventory management by implementing new stock control system.▪️Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.▪️Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.▪️Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Store management Cash handling Staff attrition Stock management Loss and prevention