Vibin Varghese Email & Phone Number

• Managed IT infrastructure for 3 branches and 100+ users.• Oversaw Microsoft O365, Teams group, and SharePoint sites, power platform.•managing Zoho Projects, People,• Configured customized workstations for 3D visualizers and motion graphics.• Administered Veeam backup solution and VMware/Hyper-V environments.• Achieved 40% cost savings in IT renewals.• Administering Sentinel One antivirus and Barracuda email security.• Managed AEC Collection and BIM Collaborate Pro… Show more • Managed IT infrastructure for 3 branches and 100+ users.• Oversaw Microsoft O365, Teams group, and SharePoint sites, power platform.•managing Zoho Projects, People,• Configured customized workstations for 3D visualizers and motion graphics.• Administered Veeam backup solution and VMware/Hyper-V environments.• Achieved 40% cost savings in IT renewals.• Administering Sentinel One antivirus and Barracuda email security.• Managed AEC Collection and BIM Collaborate Pro for 100 + users.ACHIEVEMENTS: Led the successful data centre revamp project, overseeing the implementation of upgraded hardware components such as DL380 Gen10+ servers, HP MSA storage, Cisco Catalyst L3 switches, and an Aruba Wi-Fi solution. Implemented cost reduction methods for IT billings, achieving a remarkable 35% reduction in IT costs through strategic negotiations, optimizations in software licensing and renewals, and efficient resource allocation. Show less

Dubai, United Arab Emirates

• Provided Tier 1 and Tier 2 technical support for WMS and Customs applications with SQL integration.• Delivered tailored Mac and iOS support, optimizing operations and user satisfaction.• Managed SQL databases, IT inventory, and printer infrastructure; Achieved KPI goals through data analysis.• Conducted Microsoft 365 training sessions, boosting productivity by 25%.• Led network system overhaul, resulting in efficiency improvements and downtime reduction.• Managed incident… Show more • Provided Tier 1 and Tier 2 technical support for WMS and Customs applications with SQL integration.• Delivered tailored Mac and iOS support, optimizing operations and user satisfaction.• Managed SQL databases, IT inventory, and printer infrastructure; Achieved KPI goals through data analysis.• Conducted Microsoft 365 training sessions, boosting productivity by 25%.• Led network system overhaul, resulting in efficiency improvements and downtime reduction.• Managed incident management and Jira ticketing system for prompt issue resolution.• Administered Active Directory, enhancing security and user management efficiency.ACHIEVEMENTS• Team leads for installation of Darktrace Palo alto firewall, SE900 for cybersecurity inside the organization.• Migration of Windows 8.1 to Windows 10 for all 60 kiosk systems with hardware upgrade. • Implementation of facilities management software for monitoring and managing maintenance service of the active fleets of Warehouse Machineries in Emirates Logistics LLC.• Migration of office 365 Clients of approximately 200 Users. Azure migration of existing users. • Attendance Management System for Emirates Logistics LLC with smart ID card and face recognition system.• Thermal Imaging system for premises monitoring and visitor log record during covid.• Implemented the IT Incident ticketing tool with automated response forms.• Initiated the project for paperless Office which include management of digital signature and management of Online forms for departments saving print volume from 80000 pages per month to 500.• Contributed to IT budget by saving AED 120K per year. Show less

United Arab Emirates

• Reduced system crashes by 70% through comprehensive analysis and software upgrades.• Improved network uptime by 20% through troubleshooting and configuration enhancements.• Led VAT-enabled ERP implementation and managed Microsoft 365 subscriptions.ACHIEVEMENTS• Led VAT-enabled ERP implementation integrating 8 department workflows. • Migration of 80 Suite users to Microsoft 365 • Enhanced data backup file shared resource availability through Synology NAS management.… Show more • Reduced system crashes by 70% through comprehensive analysis and software upgrades.• Improved network uptime by 20% through troubleshooting and configuration enhancements.• Led VAT-enabled ERP implementation and managed Microsoft 365 subscriptions.ACHIEVEMENTS• Led VAT-enabled ERP implementation integrating 8 department workflows. • Migration of 80 Suite users to Microsoft 365 • Enhanced data backup file shared resource availability through Synology NAS management. • Enhanced data availability through NAS management and prepared dashboard reporting.• Negotiated vendor contracts, reducing IT service costs.• Conducted system audits, resulting in 20% performance improvement Show less

• configuration of centralized monitoring system for elevators and escalators, enhancing automation.• Delivered tailored solutions and optimized productivity for Mac users.• Managed incident management and Jira ticketing system for efficient issue resolutionACHIEVEMENTS• Bravo Award Otis Elevators and Escalators, Kuwait March 2015 for Outstanding Performance in Teamwork.• Certificate of Appreciation, Otis Elevators and Escalators, Kuwait, December 2017 for Exceptional… Show more • configuration of centralized monitoring system for elevators and escalators, enhancing automation.• Delivered tailored solutions and optimized productivity for Mac users.• Managed incident management and Jira ticketing system for efficient issue resolutionACHIEVEMENTS• Bravo Award Otis Elevators and Escalators, Kuwait March 2015 for Outstanding Performance in Teamwork.• Certificate of Appreciation, Otis Elevators and Escalators, Kuwait, December 2017 for Exceptional Voluntary Work for Company Events.• Bravo Award Otis Elevators and Escalators, Kuwait, March 2016 for Outstanding Performance in Teamwork.• Service Excellence Award Otis Elevators and Escalators, Kuwait December 2017.• Developed maintenance plans, increasing customer satisfaction by 20%.• Resolved technical issues and reduced system downtime by 20%. Show less

Kerala, India

• My volunteer work as a Media Coordinator, I have gained valuable experience in managing media campaigns, coordinating events, and producing multimedia content. I have also developed strong communication and organizational skills and have become proficient in using various media tools and platforms. This experience has helped me to become a more effective communicator and has given me a deeper understanding of the importance of media in achieving organizational goals.• Produce multimedia… Show more • My volunteer work as a Media Coordinator, I have gained valuable experience in managing media campaigns, coordinating events, and producing multimedia content. I have also developed strong communication and organizational skills and have become proficient in using various media tools and platforms. This experience has helped me to become a more effective communicator and has given me a deeper understanding of the importance of media in achieving organizational goals.• Produce multimedia content such as videos, photos, and graphics to support various campaigns and initiativesManage social media platforms, create engaging content, and monitor analytics to optimize reach and engagement Show less

India

• Coordinated software licenses, maintenance agreements, Contract Papers, Service contracts for annual system audit report and technical related supports.• Collaborated with auditors and managed IT costs.• Conducted network security audits and implemented controls.• Supported closely 400 remote clients as team for configuring and troubleshooting applications.• Coordinated with Indian stock exchanges (NSE, BSE) for trading platform support, IT… Show more • Coordinated software licenses, maintenance agreements, Contract Papers, Service contracts for annual system audit report and technical related supports.• Collaborated with auditors and managed IT costs.• Conducted network security audits and implemented controls.• Supported closely 400 remote clients as team for configuring and troubleshooting applications.• Coordinated with Indian stock exchanges (NSE, BSE) for trading platform support, IT Documentations.ACHIEVEMENTS• Coordinated as team lead in migrating Trading platform of Odin from version 8.1 to 10.2 Served as a primary point of contact for financial technologies Bombay, Tata IDC Data Centre Chennai and 5 major stock exchanges of India (NSE, BSE, MCX, and other commodity exchanges) Show less

Bsc.Computer Science, Computer/Information Technology Administration And Management, A

Activities and Societies: Music, Photography Studied BSc Computer Science during the period of 2008 - 2011. Key Skills attained throgh.

Diploma Of Education, Computer Software And Media Applications, A+

Activities and Societies: Music and photography Understanding basic concepts in Networking and Troubleshooting Understanding the concepts.