Victoria Black Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

London, United Kingdom

Expert in Digital Marketing including Email, SMS, Mobile Push and Social. Managing a team of 4 people across 30 clients from multiple verticals. Responsible for the Strategic and Commercial Relationships.

London, United Kingdom

The Client Services Manager role is to manage the service relationship and development of 4 high profile accounts across the Retail, Financial Services and Travel sectors, at a senior level. Key responsibilities include:• Managing a team of 4 people to help service the clients on a day to day basis.• Identifying learning and development needs for team members and collaborating on the development of Personal Development Plans for individuals.• Management of key… Show more The Client Services Manager role is to manage the service relationship and development of 4 high profile accounts across the Retail, Financial Services and Travel sectors, at a senior level. Key responsibilities include:• Managing a team of 4 people to help service the clients on a day to day basis.• Identifying learning and development needs for team members and collaborating on the development of Personal Development Plans for individuals.• Management of key stakeholder relationships at a senior level• Management of relationship for profitability, long term retention and growth- Tracking & deployment of team resources • Responsible for the financial success of the clients. This includes putting together project costs, and reconciliation to ensure these costs are not exceeded. Monthly invoicing; weekly forecasting and reporting the success of this back to the senior management team.• Working with clients and internally on business solutions to a client’s problems or needs and advising on best practice.• Responsible for the account development of clients to increase the monthly revenue.• Working with the strategy and analytics team to assist in producing analysis and reports as well as future program plans to fit into the customer lifecycle.• Lead Quarterly business reviews and client progress meetings.• Experience working across other channels including SMS and Mobile.• Providing regular updates on progress of campaigns and projects to clients.• Managing the escalation of issues and communication of the resolution to clients.• Documenting and tracking work in progress - monitoring progress through workflow management tools.• Keeping up to date on industry news and competitor programs to help develop clients and personal knowledge.• Assisting in sales pitches to new business.• Sharing success stories and case studies to the Marketing Team for marketing initiatives and award entries. Show less

Training/Internal Development:•Introducing new starters to e-Dialog and acting as a ‘buddy’ for the first few weeks of on-boarding•Training clients and colleagues on bespoke tools to assist in analysis, segmentation and reporting of emails.•Creating help guides and training documentation •Working with the HR manager and account management to determine the competencies and success profiles of new program managers applying for the job•Mentoring other program managers and… Show more Training/Internal Development:•Introducing new starters to e-Dialog and acting as a ‘buddy’ for the first few weeks of on-boarding•Training clients and colleagues on bespoke tools to assist in analysis, segmentation and reporting of emails.•Creating help guides and training documentation •Working with the HR manager and account management to determine the competencies and success profiles of new program managers applying for the job•Mentoring other program managers and being available for any help or questions as well as raising issues with senior directors•Organising and leading a monthly forum to encourage knowledge sharing with results being shared with the company•Acting as a go to person for Account Managers and Directors for consultation on program managersAccount services/client work:•Quoting the client on costs and timelines and responsible for monthly billing and forecasting along with monitoring of costs and schedules to ensure projects/programs are running to time and cost.•Constant communication with the client consulting on strategy, best practices and identifying business opportunities.•Building a strong data and technical solutions knowledge to identify efficiencies.•Coordinating with different departments from production to analytics and leveraging their expertise with clients.•Creating and presenting various solutions to stakeholders•Working with the account manager to develop and present Quarterly Business Reviews which include program/campaign analysis, competitor analysis, market trends research and recommendations for future email program improvements.•Developing testing plans that look at improving creative, subject lines and segmentation to improve the ROI of the client’s email programs.•Documenting and communicating weekly project and program status updates•Carrying out research into email industry as well as client specific research Show less

•Work for SEAT – Arranging promotional events, building relationships with local companies in order to advertise and monitoring an online campaign.•New Business including researching sectors, targeting businesses, contacting and then selling the agency in attempt to pitch and win more clients.

Stanmore, Middlesex

•Working as a team of three that successfully became Reader’s Digest world wide main supplier of premiums.•Managed client’s from 9 different countries - from enquiries, to orders and then to delivery to the client.•Contribution to decisions regarding profits and margins for items proposed to the client.•Development of product ideas for Reader’s Digest promotions.

Bachelor Of Science, Psychology And Management

Psychology and Management

Education record