Vic Khan Email & Phone Number

Folsom, California

Created technical and business documentation for both internal and external client use.Completing Infrastructure RFP’s for new project bids and rebids. IT Budget planning/management and forecasting for resources and travelPulling reports on metrics such as SLA’s, tickets opened/closed, survey scores, issue categories etc. and identifying trends in the dataCoordinating resources for projects such as OS migrations, site reconfigurations, mass imaging and deployment, and hardware… Show more Created technical and business documentation for both internal and external client use.Completing Infrastructure RFP’s for new project bids and rebids. IT Budget planning/management and forecasting for resources and travelPulling reports on metrics such as SLA’s, tickets opened/closed, survey scores, issue categories etc. and identifying trends in the dataCoordinating resources for projects such as OS migrations, site reconfigurations, mass imaging and deployment, and hardware refreshes.Performance reviews for staff, identifying areas of improvement and growth opportunities.Creating and reviewing workflow documentation necessary for ISO certification.Ensuring contractual requirements are met as determined by the client. This includes ensuring SLA’s met, appropriate site IT coverage, monitoring/reviewing vulnerability and patching reports, and ensuring security measurements are in place and adequate Show less

Provide technical support for field and remote staff using Desktops, Laptops, WYSE thin clients and VMWare.Provide excellent support to executives, doctors, and other VIP staffTrain and provided guidance and support to all IT staff on site.Responsible for creating Windows 2012 WDS/MDT server and maintaining current system images. Created multiple batch scripts and macros for Operations to automate and speed up workflowIdentified user obstacle and wrote a VB program which… Show more Provide technical support for field and remote staff using Desktops, Laptops, WYSE thin clients and VMWare.Provide excellent support to executives, doctors, and other VIP staffTrain and provided guidance and support to all IT staff on site.Responsible for creating Windows 2012 WDS/MDT server and maintaining current system images. Created multiple batch scripts and macros for Operations to automate and speed up workflowIdentified user obstacle and wrote a VB program which provides end users with a simple and easy to use UI which generates work tickets compatible with our ticketing system.Extensively used AD to create, disable, and move user accounts as necessary to confirm group policies are correctly applied.Maintain and edited domain group policies as necessary for the business.Collaborate with other IT departments to resolve end user issues beyond the scope of field services departmentCreate and map shared network resources with security permissions as requested by staffClose, create, and modify account permissions in various in house applications used by Maximus Inc.Diagnose hardware and software issues, correcting or contacting appropriate vendors as neededResponsible for maintaining and tracking on site inventory using tools such as Lansweeper and Bigfix.Complete vulnerability testing and patching for site to assure data security.Help various teams and users with application use and training, such as creating effective formulae to use in MS ExcelPromptly and accurately resolve tickets, meeting and surpassing established SLA’sHandle management escalations to confirm resolution of outstanding issues Show less

Communicate with clients directly as well as through the AutoTask ticketing system.Worked closely with vendors to upgrade and troubleshoot specialized equipment such as those used in digital radiography.Worked with dentists and office staff remotely and on site to identify and resolve a wide array of issues with computers and digital dental equipment.Developed close business relations and rapport with clients to ensure satisfaction.Diagnosed and repaired mission critical… Show more Communicate with clients directly as well as through the AutoTask ticketing system.Worked closely with vendors to upgrade and troubleshoot specialized equipment such as those used in digital radiography.Worked with dentists and office staff remotely and on site to identify and resolve a wide array of issues with computers and digital dental equipment.Developed close business relations and rapport with clients to ensure satisfaction.Diagnosed and repaired mission critical components at dozens of dental offices throughout Roseville, Sacramento, and the Bay AreaPerformed data recovery operations, identifying and restoring specific files with crucial information for clients.End to end setup of new office locations, from unboxing to ready for login by end user. Recommended, researched, and created quotes for clients for new hardware, software, and peripherals.Performed Virus removal using industry common utilities as well as by manually editing registry when required.Handled integration services for users using Blackberry, IOS, and Android phones.Performed network setup and maintenance tasks such as installing switches, adding wireless routers, enabling ports, and adding thin and fat clients to domain.Ensured backups were created regular and before any software upgrades. Show less

Proposed projects and suggestions to improve quality and service of labs and print stations.Received special commendations for excellent customer service and problem solving skills. Collaborated with IRT staff to set up and install hundreds of computers in various labs throughout campus.Handled first tier support in Labs, solving issues where I could and escalating those that needed higher permissions.Troubleshoot and repaired high use laser and inkjet printers in various… Show more Proposed projects and suggestions to improve quality and service of labs and print stations.Received special commendations for excellent customer service and problem solving skills. Collaborated with IRT staff to set up and install hundreds of computers in various labs throughout campus.Handled first tier support in Labs, solving issues where I could and escalating those that needed higher permissions.Troubleshoot and repaired high use laser and inkjet printers in various settings all over campus.Maintained and managed inventory to ensure proper stock during busy school years.Worked with vendors to diagnose complicated printing issues.Set up new labs, from placement of hardware to imaging machines using ACRONISSolved network related issues with student laptopsCreated complex data-wipe workstations to DBAN old equipment before recycling/salvaging.Suggested and set up new workstation locations for students.Triaging and controlling situation when multiple stations were down.Worked with supervisor to ensure stable uptime of printers during upgrade.Manual software bug testing of new PrintSmart station software. Show less

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Arts - Ba, Psychology

Associate Of Arts - Aa, Sociology