A bilingual certified Technician/ Technical Expert with world class customer service experience and leader, highly regarded for 5+ years of experience thriving in one of the most technical support roles I’ve owned successfully to date, attained and owned new levels of responsibility and knowledge to support our Apple customers as a Technical Expert at Apple. Skilled in computer literacy, Microsoft word, public speaking, multilingual communications and management. In my 5+ years of customer service success, I’ve been recognized as a top performer in a demanding environment, exceeding expectations in taking ownership of challenging opportunities, and being highly knowledgeable and technical in a variety of products and solutions. I’ve earned several promotions just within Apple, as well as acknowledged with accolades for my merits and work ethic over the years. I’m known for a calm and positive demeanor, while prioritizing multiple situations and servicing customers, and adapting quickly within high-stress, fast-changing environment.