Vincent Caron Email & Phone Number

Awans, Wal, Be

Région De Liège, Belgique

The Data Business manager works in the core of the Continuous Improvement Group and is responsible on data governance of the company.The area of responsibilities covers the production, supply chains, inventory, logistics and projects , supporting the digitalization and innovations on one of the world leader in road, deco and industrial lighting technology.The core tasks are -Master Data management-Documentation and content definition-Business Intelligence Management-Advanced data analytics and reporting-Data domain Coordination-Leadership Buy in and interdepartmental conflict management -Data lifecycle and information chain management-Data requirement and quality analysis

Maastricht

Review business performance on CSR, service and market level for Europe region :• Formal analysis of performance according to targets for all relevant operational KPIs• Conducts weekly/monthly analysis of operational performance• Identifies root causes of performance gaps and improvement areas• Define improvement actions when targets are not met or best practices not applied• Tracks implementation status and effectiveness of measures• Support analysis and reporting of existing standards(e.g. products, processes, systems)• Communicates and aligns with all relevant entities within CAC Communication • Ongoing communication and alignment with relevant entities within the CAC• Active cooperation with the departments of Process Management, Operational Excellence and Capacity Planning & Traffic Control• Give input to status updates and results presentations for the Management Board of MB CAC Best practices and standards • Assist and consult with defining best practices• Participate as a key member of a platform for best practices• Support the definition of standards for contact center steering

Tp Apple : Athens, Maastricht, Goerlitz, Newcastle, Rome, Stockholm, Tirana

In the European Customer services and AppleCare Technical Support :o Analyze parts of business processes and formulate proposals for changes in the team's process in order to improve efficiency and effectiveness.o Translate customer needs from symptom to root cause, help to understand how things work today.o Business Object Web Intelligence : 300 reports developed as reporting package in EMEA, ensuring performance analysis from annual dashboard to monthly, daily and time interval in depth analysis tool reports.o Harmonize and optimize excel dashboards, Filemaker analysis tool and Business review keynotes. o Create and maintain network between client management and all operational entities to ensure optimized skill in the management community and detailed insight into local organisations and processes. o Align business processes amongst the individual operational units and identify best practice.o Supports projects implementation, within the client and company strategy, in order to guarantee an effective implementation of project related solution and prepare for operational support after GoLive.o Advise and support Management in developing IT related knowledge and competencies in accordance with business and operational strategy, in order to enable them to optimally integrate the business and operations.o Redefine reporting requirement and operational targets according to contractual objectives, source integrity, complexity, performances, priorities and result stability.

Teleperformance Internal Project - Microsoft, Amazon, Nespresso,...

o Internal missions of 3 - 6 months to drive Business units on supporting KPI reporting through process CMS and data analysis.o Analysis of issues to true root cause, validating and decomposing data pattern to solve issues. o Development of operational competences and formulate proposal for changes.o Supporting analysis on product data collection, accompany method to improve effectiveness.o Empower management with effective reporting and analysis tools to succeed their tasks.

Tp Apple :Maastricht, Goerlitz, Newcastle

In the European Customer services and AppleCare Technical Support :o Develop new customer satisfaction root cause analysis tool that was effective to control and improve the satisfaction, and increase learning curve of performance with low tenured advisors.o Identify process problem and develop new metrics to ensure performance integrity.o Review team and product drivers performance with developed Top Call Driver report, forecasting product launch impact on KPI and staffing with accuracy.

Tp Apple : Maastricht

In the European Customer services and AppleCare Technical Support :o Managed a team of 15 technical advisors with call and performance improvement.o Action plan for team call duration and customer satisfaction analysis leading to top scores in Europe.o Responsible on team motivation, attendance and attrition management.o Propose and put in place adapted Incentive plan to reward and contribute to outstanding performance.

Licence In Fine Arts.

Activities and Societies: Infography 2D / 3D / Animation. Fines arts studies : Drawing, painting, sculpt, engraving, illustration.

Education record

Education record

Mathematics/ Latin-Greecs.