Establish and maintain internal (IT leadership, business leadership, delivery teams) and external relationships (vendors/end users) to support the technology vision and direction for the enterprise.Coordinate efforts with the senior executive leadership team to document, plan, and prioritize development requests as well as coordinating pivoting to more urgent solutioning as required to support the business growth as new higher priority opportunities unexpectedly present themselves.Provide technical guidance and advice on all pertinent technologies and advanced technical presentations for infrastructure and business stakeholders.Configure and maintain CI/CD processes for the team and ensure adherence to standards for automated configuration and release processes.Identify and implement opportunities to streamline processes, improved system performance, and other process improvement opportunities.Actively design, estimate, and develop new systems and system integrations as the SME.Ensure on-prem and cloud systems work seamlessly and efficiently with each other.Develop advanced system configurations and implementations in response to customer needs and requirements.Provide technical leadership to the business team and act a liaison to provide clarity on technology plans and solutions to non-technical teams.Manage development teams and vendors to ensure projects are progressing on established timelines and provide code reviews to ensure accuracy, completeness, and standardization of work delivered.Act as a mentor to other members of the organization as needed to ensure top technical proficiencies along with assistance with solving roadblocks to keep progress moving forward to meet project timelines.

Work with management to coordinate and ensure projects are completed and delivered in a timely mannerEvaluate business needs and participate in requirements gatheringMentor junior team-mates and ensure they are able to effectively do their assignments and report progress to managementFind inefficiencies and recommend process improvementsDevelop and maintain new and existing applications in various programming languagesCoordinate development work between multiple vendors and review code delivered by vendorsWork to integrate development work delivered by venders with work delivered from other vendors as well as internal/external systems.

Support the Suntrust Mortgage line of business with asp.net applicationsRecommend process improvementsProvide guidance and support to team members and mentor junior developers

Support the retail banking platform in all technical aspectsManage team engagements with other groups to ensure the quick and timely resolution of issuesWork with senior management to find efficiencies and manage the work/implementation of those foundCoordinate/Report projects/work-progress among team members and other groups to ensure successful project deliveryParticipate in projects as a coordinator as well as participate in projects in a support capacityManage code/platform releases from conception to production implementationTake lead on any requests concerning the technical side of the banking platformDrive banking platform requests to completion / Keep all stakeholders updated on progressUsed java to create custom command line scripts for automated management of vendor provided applications

Participate in projects as a coordinator as well as participate in projects in a support capacityUpdate and complete documentation, procedures and user guidesEvaluate / Estimate work effort, control scope, identify risk and bug fix managementProvide technical support and complex development for computer applications and programsUse diagnostic tools and analyze vendor specifications to troubleshoot complex computer application problemsLead the resolution of complex issues/escalate as needed to meet established service level agreementsPrepare programming specifications and complete programming tasks to develop complex applicationsParticipate in the planning, analysis, design, implementation, maintenance, and control of the databasesServe as team coach by providing assistance and guidance to less experienced staff

Own problem resolution management for internal employees who are experiencing an issue with their computer or computer peripheral.Manage time on phone calls to ensure customers’ issues are resolved as fast and accurately as possibleRecommended to helpdesk management and implemented a series of scripts which allowed agents to reduce their time on a phone call when performing certain types of troubleshooting and repair work.

Created enhancements to in-house software DNS developed and used.Created a time-tracking software package for an interior design firm who wanted to track employee time and produce billable reports based on their projects.

Mentor junior techniciansManage the day-to-day work of customer equipment which was brought in for repairServed as the liaison between the customers and the techniciansCreated WatchDOG – a solution which allows employers to track, report, and filter internet use.

Provided on-site hardware/software consulting, troubleshooting, and repairProvided consultation, design, programming, and implementation of custom hardware/software solutions for clientsTroubleshoot and resolve complex issues with email servers, active directory controllers, workstations, internet connectivity (router/switch problems)Install network cabling and utilize good cable management practices