Responsible for Professional Services, Implementation and Support Operations.Built an enterprise software implementation and professional services consulting team to service Sureties (P&C insurance carriers): -Recruited and developed the team;-Developed tools and reliable methodologies;-Developed a consultancy within the Professional Services team to advise on best practices; -Served as senior Subject Matter Expert and Solution Design Lead for client approaches to configuration and integration.

Transformation and Growth: Rejoined Health Integrated to transform population health product offerings and transform operational units to meet increasing market demands. As Chief of Staff: » Support the COO in grooming operational units to meet the demands of new market opportunities. » Establishing KPI's, deriving workflow and output models, reorganizing and developing teams to improve process efficiency, reliability, and scalability. » Development of forecasting approaches and tools to be used by teams to project and manage growth.As EVP of Product & Program Development: »» Product & Program Team Development: Recruit & Develop a team of seasoned clinical and technical healthcare executives to develop successful client programs composed of one or more of the Company's products. »» Client Program Design & Product Development: Executive sponsor and lead architect for client program design at the macro and micro level including clinical program design and workflows, data management, reporting, system support, and analytics. Products included in Program Design include Medical Utilization Management, Medical Case Management, Behavioral Utilization Management, Behavioral Case Management, NCQA Disease Management Services, DSNP Model of Care, Member Engagement, and Population Health Targeted Cost Containment Programs. Populations include: Commercial Medicare & DSNP, Medicaid, Medicaid Expansion, Exchange, and Commercial / ASO.»» Technical Product Management: Recruit, develop, and lead team to develop business and functional requirements for proprietary population health and clinical care management system supporting all operational units. »» Clinical Platform Development: Manage the development and implementation of clinical program identification algorithms and trigger lists.»» Member Engagement: Continuously evaluate and develop member engagement strategies, tools, and programs to maximize member participation and program effectiveness.

Growth Leadership: Senior Operations Executive responsible for development and management of enterprise client solutions and delivery. Tactical and strategic management of all client program definition, scoping, pricing, implementation and support. Client programs provided best of class Surety Bond underwriting, issuance, accounting, reporting, and data exchange enabled by the industry's leading Enterprise Surety Management Solution, Bond-Pro Professional.

Provided turnaround and growth executive leadership for a 40+ year old luxury brand founded in Key West. Repackaged, Rebranded and stabilized production of 250+ SKUs of personal care products to position the Company for growth. Revitalized 4 business operations including: retail store operations, direct to consumer interet sales, a wholesale channel, and manufacturing/distribution. The Company has a rich history, loyal customer base, and the largest available selection of products based on Aloe Vera.

Served corporate healthcare clients in the areas of capital structuring, technology and operational systems, joint ventures, and business planning primarily within healthcare services. Key engagements focused on managed care program creation including program definition, pricing, and marketing. Included in the program creation was the evaluation and selection of systems from among leading EMR, patient population management systems, e-prescribing and telemedicine in medical and behavioral focused services.

Executive Marketing and Product Management of a range of population health managed care products in the areas of care coaching, medical utilization management and case management, and behavioral utilization management and case management. Product work included creation of new programs as well as redesign of programs already supporting health plans throughout the US. Functional responsibilities for me and my team included product strategy and positioning, product definition, pricing, establishing and substantiating program ROI's, definition of program operational flows as well as the design of a comprehensive member management platform. Supported populations included commercial, Medicare Advantage, Medicaid, and special populations like SNP and Medical Home.

Founder of SnapDragon Medical (formed in 2005) to offer subscription-based services to healthcare providers wishing to exchange healthcare related information securely. The service enabled physicians and other service providers to exchange clinical and administrative information between each other in structured and transaction oriented communications, effectively replacing phone, fax, and paper mail. SnapDragon successfully completed two major financing rounds, launched an exchange for physicians and ancillary service providers to exchange information, and demonstrated the value and need of structured inter-provider communications beyond EMR / EHR and practice management systems. In 2008, the company was in the midst of a Round B capital raise when the financial crisis hit the United States financial markets. The Company was servicing regional and national clients but had expenses exceeding revenues and was therefore forced to close its doors without access to capital markets.

Hired by an investment group to review distressed assets and propose a recovery plan related to a collagen wound care technology. Identified patent protected, differentiated technology assets related to investment and proposed plan to take assets to market to produce an equitable return for initial investors. Formed company, licensed rights from patent holder, established production, created marketing materials and brand from the pure science, and established distribution of initial product. Result was product placement in every major wound care center chain, nursing homes, hospitals, and major wound care supply distributors. Transitioned control once product was in the market, operations were established, and investment was secured with intellectual property.

Served as turnaround CEO for this healthcare IT organization. Hired by investment group to turn around a physician practice management systems company and return to profitability for an equitable exit. Turnaround was successful and resulted in an exit of the business in 18 months. The primary focus of the business was developing, selling and supporting a native software solution for practice management, reselling large practice management solutions such as Millbrook (GE Centricity), reselling EMR systems, selling/supporting EDI services.

Boutique advisory firm assisted companies with capital strategies, mergers and acquisitions. Successfully helped great management teams raise capital, complete mergers & acquisitions, and execute divestitures ranging from $500k to $17M. Financings ranged from angels to multi-layer transactions involving senior secured debt, mezzanine capital, and growth/venture private equity. Our primary industry focus was health care, with work in the areas of ancillary services (home care, long term care, DME, infusion), medical devices, medical device reprocessing, and healthcare IT; but included work on projects in trucking and logistics, entertainment, and online merchandising.

Held primary responsibility for product marketing, product management, and marketing communications for the Company's offerings to the healthcare market. The company's services combined Web based portal, IVR, video conferencing and other communications channels to monitor and coordinate patient care at home, in freestanding facilities, and following inpatient discharge. The service combined EMR like record keeping, discharge planning, and communication software to streamline patient management. Primary customers were hospitals, physician practices and ancillary service organizations such as homecare, DME, and infusion services providers.