Collaboration with Revenue and Product Development departments:• Creating client target lists, yearly plans, account plannings, defining key regional clients and planning workshops and offerings for them.• Gathering client feedback on products, documenting, and mapping client requirements and aligning with Product Managers on adding them into product roadmap.Departmental activity:• Creation of new Services offerings – analysis of client needs, earlier implementation projects and creating packages into Service offerings to speed up the Sales process.• Developing global Service Delivery framework to ensure quality and universal way of delivering projects to clients using known best practices while providing structure and clarity to team members delivering projects.• Creating enablement materials per role.• Managed negotiation process, created requirements and evaluation criteria for selection and implementation of Professional Services Automation Tool.• Building relationships with key client stakeholders to ensure quality communication and escalation path during projects. • Resourcing, leading, and developing Project Managers and Implementation Consultants into team of high- performing trusted advisors.

With Sales leadership:• Continuous overview of sales funnel, client prioritisation, defining target lists and creation of playbooks.• Building deep dive trainings for Account Executives defined per region/client type specifics and delivered by team members to establish trust and cooperation.• Optimisation of resource allocation to ensure top client coverage.• Analysis of regional market product needs, communication towards Product Development department, organising workshops for clients including Product Managers to influence product roadmaps.With Team:• Developing test and demo environments for scalable global use. • Analysing team members skills and creating individual development plans in line with individual’s aspirations and company needs.• Organising 2 internships through which more than 30 individuals was onboarded into company – education plan, mentoring, incorporation into team.• Recognising and taking an opportunity to introduce a new revenue stream through Professional Services – creation of process and establishing a new department.

Through my role as a Presales Engineer, with Solution Architecture and Project Management background, I focused on: - understanding client's business requirements by working closely with my sales team colleagues, and- helping clients find the best solutions for their communication with customers through various services and products (SMS, E-mail, Voice, WhatsApp, Viber, Push messaging, RCS and other)Through this exciting period I was working in different European countries and I:- learned how to adapt to different cultures, people and their communication styles, - developed and upgraded my people management and communication skills,- learned how to use best of my time "on the road".

Lead end-to-end Solution Architect on the BSS and OSS Transformation Program in reaching best solutions to integrate new systems into existing IT landscape. Designed solutions based on SID and eTOM frameworks. Defined methodology, best practices and budget for all integration topics on the Program. Negotiated and reconciled differences between business requirements and capabilities of IT systems. Integration of Siebel CRM and Netcracker RBM solutions with legacy systems.

Product Catalogue Design Team Lead. Designed solutions on Configure, Price, Quote (CPQ), Product Catalogue and Order Management systems. Coordinating vendor team with business users and their requirements.

Senior backend engineer developing and maintaining of mobile user administration web application• Focused on implementation of new business rules and development of new services for mobile customers using primarily Oracle PL/SQL programming language as well as development of web services (using TIBCO SOA tools) towards different end systems.

Coordination of website development• SEO optimization and introduction of new sections striving towards customer satisfactionSocial Media (Community) Management• Coordination and execution of external message plans and story development• Creation and execution of social media and search marketing campaigns