Vicente E. Perez, Agc Regional Manager Learning And Development Email & Phone Number

San Antonio, TX, US

Redmond, Washington, US

• Close collaboration with Trainers, datacenter operations leadership stakeholders, vendor management, internal/external customers, and L&D partners.
• Correlating data from training and operations metrics to identify business needs and opportunities to improve learning-solutions development and deeper partnerships.
• Close partnership with datacenter directors, regional managers, global operations program managers, and L&D partners across the regions.
• Task-organizing my team to address specific training needs in support of global and regional initiatives.
• Application of consistent thought leadership and distributed team dynamics to integrate existing and proposed learning solutions to meet emerging business needs across our lines-of-business.
• Measuring and interpreting learning trends to determine regional team objectives and measuring results for prioritization of effort.

Redmond, Washington, US

• Partnered with Datacenter Ops to collect ToT and OFR data, schedule extra training, and create a refresher plan, leading to a 71% increase in task completion while keeping the OFR rate around 28%.
• Improved the Ready for Shift OKR by refining the DCT training plan, reducing the OKR by 8% and boosting technician support for site SLAs.
• Aligned the AGC training program with commercial operations by collaborating with Curriculum Management, DC Operations, and security teams.
• Created the first integrated Readiness Model by modifying training materials and processes, linking training levels with datacenter SLA performance.
• Used data analysis to identify business needs and enhance learning solutions, offering insights to people managers for better scope and success.
• Integrated learning solutions and built cross-functional relationships to adapt to evolving business needs, ensuring program accountability.

Redmond, Washington, US

• Influenced and coached a team of three without direct authority while collaborating with their managers for the JEDI/Air-Gapped Cloud Program.
• Led the JEDI Training Program, managing project scope, schedules, stakeholder roles, responsibilities, and milestones.
• Designed and executed a training platform for high-impact devices, adhering to confidential guidelines, and updated stakeholders.
• Developed a global tracking/reporting sheet for learner metrics, used for weekly progress reports to stakeholders.
• Revised and proposed a cross-training program to enhance performance and meet datacenter goals, managing a quarterly project with four technicians, leading to two promotions and reduced overtime.
• Led the Learning Content Task Force, managing a global team to create and maintain datacenter curriculum, conducting weekly status calls and collaborating with Global Project Managers.

95877 Bezons, FR

o Evaluate employees to establish and design a combination of instructor-led and virtual course training curriculum specific to their individual needs and learning style by utilizing problem-solving for learning-logistics and ensured vital milestones were met in a timely manner.o Evaluate training program and materials ensuring they are current and reflect.

95877 Bezons, FR

o Functioned as a planning and execution member on IT projects which included GDCO App, and new training plan initiative.o Participated/contributed to the planning and execution of tasks to ensure we met the expected milestones (Lockdown/Colo-Ready/RTG/RTW) by Serving as the liaison between the Site Services team and the DC Project Managers. This includes.

95877 Bezons, FR

o Managed a team of 3 datacenter technicians by prioritizing and delegating tasks, monitored team emails/work queues and ensure daily priorities were both set and met. Priorities included managing escalations, continuously prioritizing the work for the team, including adjusting workloads or technician assignments to ensure that the customer needs were best.

95877 Bezons, FR

o Complete assigned Break/Fix, Deployment, and Audit & Regulatory Compliance tasks following established Runbook Standards and Procedures by established SLA(s).o Monitor team emails/work queues and ensure daily priorities are both set and met.o Assign work as needed and ensure tasks are completed within the expected timeframeo Assist with escalations.