Vicente E Perales G Email & Phone Number

Guadalajara, Jalisco, México

Responsibilities - Provide guidance and assistance to Associates. Attain deeper understanding of projects and toolsets. and with day to day tasks.- Provide a focal point for investigations.- Ensure senior management are updated for high priority issues, maintain ownership of issue until resolved.- Able to prepare for and run Post Mortem meetings, ensure that follow-up tasks have been reviewed and any other business is discussed.- Review content of Monthly Service reports and enhances management summaries for clients.- Configure, tune or upgrade tools (with infra team assistance) in line with new requirements, demonstrate new tool usability to the team.- Attend peak planning sessions with customer along with Support Mgr, PM and infra lead.- Work with project team to ensure tools are set up and documented.- Help to plan onboarding for new colleagues.

Guadalajara Area, Mexico

Infrastructure monitoring to provide remarkable customer support, using technical/data analysis skills and available resources to drive resolution to issues and ensuring well documentation of the root causeReport delivery to clients with analysis of service providedJira/Confluence user adminLocal office assets and storage manager

Working with Request for Change (RFC’s) on the clients Servers Linux (Redhat 5 -7) and Unix HPUX (CentOS 6 - 7). Virtual and physical systems, Cluster Configuration as Service Guard or Veritas. SAN Storage configurations etc... Daily Server Patching, applied manually and fix any possible issue during the process to ensure server has latest patch each quarter. First contact for Reporting issues on Server after patch applied. Ensure to fix and validate that latest patch applied be reflected on the database/tools used for audit.

- Windows Server Management Trainee- Internal security standards- Design and Test New database for internal usage and automation