- Customer Service: Providing exceptional customer service by addressing inquiries regarding rentals, rates, terms and conditions, and assisting throughout the rental process.- Reservations and Rentals: Managing vehicle reservations, ensuring availability, completing rental agreements, and explaining return policies and insurance terms.- Vehicle Inspection: Conducting detailed vehicle inspections before and after each rental to record and document any damage or issues.- Vehicle Handover and Return: Preparing vehicles for handover, explaining vehicle operations to clients, and receiving vehicles at the end of the rental period.- Billing and Payments: Processing payments, calculating additional costs or damage charges, and issuing invoices and receipts.- Upselling Additional Services: Offering additional services such as insurance, GPS, child seats, etc., to enhance profitability and meet customer needs.- Record-Keeping and Documentation: Maintaining accurate rental records, documenting contracts, and updating information in computer systems.- Problem Solving: Handling unforeseen situations like roadside emergencies, accidents, or customer disputes, finding effective solutions.

- Attention and information by telephone, e-mail and in person: about availability, rates, points of interest in A Coruña and Galicia.- Check-in of customers with and without reservation and checkout.- Cash registers.- Allocation of rooms and tourist groups.- Review of automatic and manual charges in the system and bank account.- Cleaning and blocking of rooms in accordance with the request of the Housekeeping and Maintenance department. Coordination with the Housekeeping department of the check-in and check-out of guests.- Invoice collection: company credit/agency, cash, card.- F&B stock control and order processing.- Sale of upgrades and complementary services.- Management of OTA's reservations: Booking, Expedia, Wonderbox....- Night support service to other hotels of our company.

Customer service and follow-up of the experience during the stay. Management and resolution of problems. Valet parking and porter service.

Management of the incoming and outgoing goods process. Quality control of product storage.

Customer service in person, by telephone and e-mail. Management of booking forecasts. Vehicle allocation. Sale of upgrades. Review of vehicles. Collection of payments and damages.

Customer check in and check out tasks. Reservation management. Customer service in person, by telephone and e-mail. Problem solving. Payment collection. Sale of upgrades. Occasionally: control of the breakfast service.

Reservation management for tourist groups, sports teams and companies. Organization of MICE events.

Collaborator to the program 'Puerta de Embarque', which dealt with current issues in the travel and tourism sector.