Vicente Iñigo Mate Email & Phone Number

Europe

National Capital Region, Philippines

o Implemented and managed PEATC's first corporate social media presence and chatbot system for improved customer serviceo Creation of PEATC’s first edition Anti Red Tape Act – Citizens Charter Handbook (compliance for ARTA of Gov’t. Agencies)o Creation and Revision of policies, procedures, workflows, and official documents for Toll Operations and Human Resourceso Managed and Supervised the Internal Audit team for operations, improving and streamlining the Toll Operations Department.o Managed the Customer Service Departmento Successfully led the first department’s procurement allocating and utilizing a budget of PHP 1.2 million for project objectiveso Head of Public Employment Services Committee for PEATCo Chairman of the Technical Working Group (TWG) for Gender and Development (GAD)

o Generated leads and increased customer acquisition through data managemento Managed social media communications and marketing – driving overall brand awareness and customer conversion.o Consistently met and exceeded sales goals through effective lead generation techniques.o Monitored and analyzed performance metrics to optimize marketing efforts.

o Worked in a multi-channel customer service environment and provided support through various channels such as email, call, and chat support.o Provided support and resolution for missing products, rescheduling deliveries, and placing orders while also leading a team in delivering outstanding customer service.

Tacloban, Eastern Visayas, Philippines