I am a seasoned Customer Service Professional with 5+ years of sales operations, client relationship management and data analysis experience across diverse industries. Recognized for demonstrating a natural aptitude for creating and executing impactful process improvement strategies to optimize operational efficiency and identify cost- saving opportunities, as well as for establishing successful relationship-building techniques to ensure client satisfaction and retention. Professional focal points include technical proficiencies, including Salesforce, MS Office Suite, and SAP, analytical thinking, communication skills, and the ability to adapt to ever-changing situations in a fast-paced environment.My current role is a Customer Care Specialist with New American Funding. Under my leadership I have utilized my industry experience to resolve complex inquiries, offer support with expense reimbursements, and monitor loan documents while maintaining customer satisfaction. In addition, I liaise with senior management, stakeholders, and colleagues to ensure that the company’s overall service and support structure is driving the organizational goals forward with minimal expenditures, supporting a faithful client base, exceeding targets, and maximizing client satisfaction.Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 361-658-0681