Vicente Lucas Seabra Zotti Email and Phone Number
Vicente Lucas Seabra Zotti work email
- Valid
- Valid
Vicente Lucas Seabra Zotti personal email
Vicente Lucas Seabra Zotti phone numbers
I have knowledge in information technology(IT), IT infrastructure, systems analysis, project, and workflow. I have knowledge in administration using BI and Excel to create, maintain and analyze dashboards, provide administrative support, and revenue and expenses budget (create, maintain and analyze).I have worked in Drogacenter Medicamentos for 8 years, started as analyst administrative until Coordinator Sales Administrative and Service Desk. The main activities there was maintenance e-commerce(B2B) works well which sales were more than R$ 1,3 billion per year with uptime the 99%, and I was responsible for a service desk too which answered more than 8 thousand tickets per month (Customer and sales representatives).In JK Medicamentos, I have trained teams of sales and have developed the Trade Marketing area creating a series of events, campaigns of sales and promotions using business intelligence tools.I provide financial advice to rural soybeans and corn producers with focus on price management and crop risk.I am organized, trust, self-motivated, goal-oriented, and dynamic professional.
Pine Agronegócios
View-
Sócio-DiretorPine Agronegócios Jun 2021 - PresentCuritiba, Paraná, BrasilAtendimento a clientes produtores de soja, milho e café.Responsável pela construção das estratégias via derivativos.
-
Financial Advisor - Soybeans And Corn ProducersAgroz Consultoria Oct 2020 - PresentBrazilFinancial advisor to rural producers supporting obtaining better prices for the production of soybeans and corn.Financial advisor to reduce risk due to productivity problems.Partnership with trading companies to seek a better price when selling physical grains.
-
Administrative AssistantDyson Feb 2020 - Aug 2020Chicago, Ilinóis, Estados UnidosReceive and forward leads to local distributors (LATAM and Caribbean).Prospecting leads using search engines (Global Data, Dun and Bradstreet Logo and LinkedIn Sales Navigator).Maintain spreadsheets for tracking leads, inventory and sales.Using Salesforce to manage great opportunities.Follow the shipping process to send products to distributors. -
Business Intelligence And Trade Marketing ManagerJk Medicamentos (Farmajá) Nov 2017 - Jul 2019Ribeirao Preto, Sp - BrazilManaged all information received from providers IQVIA and CloseUp.Converted data to business view, to make a decision.Helped to manage the portfolio products.Through market and company studies, created key performance indicator.Responsible for monitoring the execution of the business plan. Helped to managed visions and reports which is sent of the sales team and internal staff. Helped IT in critical moments, such as migration to SAP Business One, deployment of WMS and helped developed e-commerce (B2B). Created a series of events, campaigns of sales and promotions using business intelligence tools.
-
Coordinator Of Sales Administrative And Service DeskDrogacenter Distr. Medicamentos Ltda Jun 2014 - Nov 2017Ribeirão Preto E Região, BrasilCoordinated support center team (L1 / L2) (Customers, Salespeople, and Sales managers).Responsible for the commission and rewards process of commercial representatives.Responsible for the rewards process of sales managers.Responsible for register, maintenance and end the commercial representatives contracts.Responsible for the customer loyalty program. Responsible for maintaining commercial policies.Responsible to develop and maintenance sales performance indicators.Responsible for developments ticket about sales order management software, e-commerce, and the commercial modules of ERP (JDE).Ensures that the support center works with the best practices (BOP).Controlled employee's vacation schedule, time scale (13x5) and did management the extra hours of the support center team.Worked in partnership with the development team and infrastructure to ensure the reliability of the sales order, workflow, and ERP.Responsible for the link between the sales force, sales managers to internal departments.Responsible for sending break news to sales representatives and sales managers.Trained processes and systems used by the sales force team. -
Service Desk CoordinatorDrogacenter Distr. Medicamentos Ltda Feb 2014 - Jun 2014Ribeirão Preto E Região, BrasilCoordinated service levels in the Support Center (L1 / L2).Responsible for providing technical support to representatives and customers (telephone and email).Developed SLA reports to the Support Center (FCR, Abandonment, AHT, and ATA)Developed and published month results reports of the Support Center.Monitored and evaluated the tickets of the support center.Provides a technical basis for the Support Center.Had trained the support center team about new system features and process.Ensured that the support center works with the best practices (BOP).Maintenance of the manuals and knowledge base.Controlled employee's vacation schedule, time scale (13x5) and did management the extra hours of the support center team.Responsible for developments ticket about sales order management software and e-commerce.Responsible for qualify the solutions developed acting as key-user.Worked in partnership with the development team and infrastructure to ensure the reliability of the sales order, workflow, and ERP.Responsible for the link between the sales force and internal departments.Responsible for send communications to customers and representatives.
-
Administrative Analyst - Coordinator Of Service Desk (Senior-Level)Drogacenter Distr. Medicamentos Ltda Dec 2012 - Feb 2014Ribeirão Preto E Região, BrasilService desk leader. Leader of projects about e-commerce and order management software.I had used two methodologies to get the best practice of the service desk (ITIL and HDI).Responsible for send communications to customers and representatives.Key-user of system JDEdwards (ERP).Managed the KPIs in Service Desk to obtain improvements.Mentored of the team individually.Responsible for audit of mobile devices of sales representatives.Trained the sales team to achieve the best way to using devices, softwares and company e-commerce (B2B).Key-user of e-commerce (B2B).Key-user of the sales order management software. Managed the manuals and technical documents of the Service Desk.
-
Administrative Analyst - Leader Of Service Desk (Intermediate-Level)Drogacenter Distr. Medicamentos Ltda Dec 2010 - Dec 2012Ribeirão PretoHelp desk leader (Service Desk) Responsible for sending the reports of sales (Revenue per category, channel and sales areas).Wrote manuals and technical documents.Set up KPIs of Service Desk.Responsible for audit of mobile devices of sales representatives.Trained the sales team to achieve the best way to using devices, software and company e-commerce (B2B).Key-user of e-commerce (B2B).Key-user of the sales order management software. Supported customer service by phone.
-
Administrative Analyst In Service Desk Area (Entry-Level)Drogacenter Distr. Medicamentos Ltda Aug 2009 - Dec 2010Ribeirão Preto E Região, BrasilSupported e-commerce (B2B). Supported the sales order management software. Made reports of daily sales.Supported customer service by phone.
-
It Infrastructure SpecialistGeeks Soluções Dec 2008 - Jul 2009Ribeirão Preto E Região, BrasilMade personal service for VIP customers.Made projects of IT network infrastructure.Configured and managed Linux servers (Proxy, Firewall, QoS, virtualization).Configured and managed Windows servers (Active Directory, GPO, File Server, DNS, DHCP, and IIS).Installed and maintenance the antivirus solutions (Trend Micro and Symantec).Made via telephone, technical support to customers. Installed, configured and managed wireless networks.Made remote support to computers and servers.Helped Macintosh users to solve problems. -
Technical Support In LaptopsNotecenter Notebook Sep 2007 - Oct 2008Ribeirão Preto E Região, BrasilMade technical support on laptops.Made customer service one-a-one.Helped customers to solve problems by phone.
-
Technology Technical SupportGeeks Soluções Mar 2004 - Aug 2006Ribeirão Preto E Região, BrasilMade personal service for VIP customers. Configured servers by Windows / Linux. Configured firewalls by Linux.Made remote support of computers and servers.Provided first-level support to software that was developed by the company.Installed and configured wireless networks.
Vicente Lucas Seabra Zotti Skills
Vicente Lucas Seabra Zotti Education Details
-
Business Management -
System, Networking, And Lan/Wan Management/Manager -
Information Technology
Frequently Asked Questions about Vicente Lucas Seabra Zotti
What company does Vicente Lucas Seabra Zotti work for?
Vicente Lucas Seabra Zotti works for Pine Agronegócios
What is Vicente Lucas Seabra Zotti's role at the current company?
Vicente Lucas Seabra Zotti's current role is MBA Business management - FGV / CSR - HDI / FCP - Furukawa / ITIL - Exin / Trader and soon some news....
What is Vicente Lucas Seabra Zotti's email address?
Vicente Lucas Seabra Zotti's email address is se****@****.com.br
What is Vicente Lucas Seabra Zotti's direct phone number?
Vicente Lucas Seabra Zotti's direct phone number is +55169913*****
What schools did Vicente Lucas Seabra Zotti attend?
Vicente Lucas Seabra Zotti attended Fundação Getulio Vargas, Universidade Federal De São Carlos, Centro Universitário Barão De Mauá.
What skills is Vicente Lucas Seabra Zotti known for?
Vicente Lucas Seabra Zotti has skills like Service Desk Management, Administrative Support, Technical Analysis, Management Consulting, Infrastructure Projects, Sistemas Operacionais, Network Administration, Servidor Windows, Microsoft Windows, Active Directory, Sql, Itil Certified.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial