With a robust background at Júpiter Desenvolvimento Informático, my focus has been on enhancing customer response efficiency through the development of a centralized HelpDesk and ServiceDesk. My role as Product Owner has allowed me to adeptly manage conflicts, prioritize calls, and negotiate with clients and software factory teams, ensuring alignment with business objectives and stakeholder expectations.My consultancy expertise has been pivotal for the Ministries of Health and Education, where I have contributed insights on organizational structure and payroll. The leadership of the Compliance and Virtual Proof of Life project demonstrated my ability to guide teams and projects to success. Our team values collaboration and I am committed to driving customer satisfaction through service excellence and continuous improvement in technical support delivery.
Júpiter Desenvolvimento Informático
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Technical Support Manager | Project Manager | PoJúpiter Desenvolvimento Informático Oct 2018 - PresentAngola• Spearheaded the development and execution of a centralized HelpDesk and ServiceDesk, enhancing first and second-level customer response efficiency.• Orchestrated HelpDesk and ServiceDesk operations, establishing service protocols and SLA parameters to enhance customer satisfaction.• Functioned as the Product Owner, skillfully managing conflicts and prioritizing calls while negotiating with clients and software factory teams.• Provided consultative expertise to the Ministries of Health and Education, contributing insights on organizational structure and payroll.• Successfully led the Compliance and Virtual Proof of Life project for civil servants and administrative agents of the Angolan State, improving data accuracy and staff management.
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Requirements Analyst - International Process ConsultantJúpiter Desenvolvimento Informático Jun 2015 - Oct 2018Angola• Delivered proficient consultation on international processes, improving operational efficiencies across diverse departments.• Analyzed and managed system requirements, ensuring alignment with business objectives and stakeholder expectations.• Facilitated knowledge transfer and relationship building within multicultural environments, fostering a conducive and productive work environment.
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National Services Coordinator & Helpdesk And Servicedesk CoordinationAgfa Healthcare Apr 2012 - May 2015Recife Area, Brazil• Directed national services, streamlining HelpDesk and ServiceDesk operations to optimize customer service delivery.• Coordinated diverse teams across Brazilian states, managing multicultural environments efficiently and professionally.• Utilized PMI methodology to strategically plan and manage ERP implementations, ensuring efficient process monitoring. -
Branch ManagementAgfa Healthcare Aug 2011 - Mar 2012Recife Area, Brazil• Successfully managed AGFA branch operations, driving business growth and ensuring high-quality service delivery.• Fostered an environment of continuous learning, harnessing varied competencies to boost productivity and performance.• Adapted to diverse cultural and social rules within the branch, establishing effective communication protocols and improving team cohesion.
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Business AnalystWpd Health Care Management Solutions Jan 2009 - May 2015 -
National Services Coordinator & 2Nd Level Support CoordinationWpd Tecnologia Jan 2009 - Aug 2011• Streamlined nationwide customer service by implementing BPM processes, significantly enhancing customer satisfaction by reducing response time.
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Implementation CoordinatorWpd Health Care Management Solutions Jan 2007 - Dec 2008
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Process AnalystWpd Health Care Management Solutions Jun 2003 - Jun 2005
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Test EngineerWpd Health Care Management Solutions Apr 2000 - Jun 2003
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Implementation ConsultantWpd Health Care Management Solutions Oct 1998 - Sep 2001
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Process Consultant / Erp Junior ConsultantIgnes Jan 1997 - Oct 1998
Frequently Asked Questions about Vicenthe De Paula Marques Mangueira
What company does Vicenthe De Paula Marques Mangueira work for?
Vicenthe De Paula Marques Mangueira works for Júpiter Desenvolvimento Informático
What is Vicenthe De Paula Marques Mangueira's role at the current company?
Vicenthe De Paula Marques Mangueira's current role is Technical Support Manager @ Júpiter Desenvolvimento Informático | Project Managet | Certified Scrum Product Owner | SFPC | RWPC.
What schools did Vicenthe De Paula Marques Mangueira attend?
Vicenthe De Paula Marques Mangueira attended Unifg.
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