Victor Chao Email & Phone Number

Mexico City, Mexico

Mountain View, Ca, Us

As part of the Professional Services Organization, Global Services Delivery focuses on accelerating the path for Customers migrating from On-Premises or other Clouds to the Google Cloud Platform. Our team specializes on Core Infrastructure technologies, participating in projects involving Architectural Foundations, First Workload Migrations and Data Center Exit Strategies.

San Antonio, Texas, Us

I have the pleasure of leading a high performance technical team that specializes in providing our key Customers with the renowned Fanatical Experience the industry has come to expect from Rackspace Technology.We make sure to share a strong foundation of activities and skills that are necessary to make every Customer in our Account Base successful, while at the same time, providing the freedom to choose how to manage our work.

San Antonio, Texas, Us

Serve as a key element within the Rackspace support infrastructure by having ownership of technical support for a designated customer base.Provide consulting service to customers on building, maintaining, and upgrading systems.Apply creative problem-solving techniques to identify the source of problems.Analyze customer configurations, use initiative and advise on potential pitfalls that a customer may experience using existing or planned methods and suggest alternatives that may better serve the stability of the customer’s solution.Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.Technical issues can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues.

San Jose, Ca, Us

Develop and support software solutions for Cloud.

Pune, Maharashtra, In

Working on weekly application deployments following an Agile/Scrum methodology with tools like:• Amazon Web Services• Ansible• Cloud Foundry• Cassandra• Elasticsearch• Jenkins• nginx• Git (GitHub)• Ubuntu and CentOS servers

95877 Bezons, Fr

Sr. Linux Sysadmin for +50 Customers with varying OS's:• Red Hat• Debian• Ubuntu• SUSE• SolarisSome of the activities performed are:• Scripting common tasks for automation• Preparing and deploying new builds (RHEL 6 and 7)• Deployment and troubleshooting of applications• Preventive adjustment of security settings in both, OS and applications• Taking ownership of incidents all the way to resolution, handling vendor support when necessary• Patching of programs, libraries, etc. as soon as possible when new vulnerabilities are discovered• Root Cause Analysis of high impact issues• Collaborating with different teams across different Companies and Countries. Such as: NetworkEngineering, DBA's, Backups, Wintel, SAN, etc.All these are performed following ITIL best practices in a follow-the-sun manner.

Mexico, Df, Mx

As an IT Technical Lead for various Customers I was in charge of providing the best Customer Service and fulfilling their different products/services needs. I also supervised Level 1 and 2 support teams and acted as their escalation point. Some of the technologies involved were:• Linux Servers (various distributions)• Installation and administration of different NAS systems• Information Recovery (raw)• Computer Hardware Diagnostics• Routers, Switches, Access Points, Repeaters, Network Deployments• Ticketing Systems Installations• Desktop Virtualization (NComputing)

Mumbai, Maharashtra, In

Network Engineer in the Communications Team for the main Telefonica network in Spain. Planning and deploying configuration changes to different devices.Troubleshooting: • Routing and switching in Cisco devices• Firewalls• Administration of Linux based DNS servers

San Jose, Ca, Us

Customer Support Engineer for Cisco's Technical Assistance Center assisting Customers around the world through Service Requests for the WAN and Access teams.Troubleshooting:• BRI / PRI• Modems• PPP• ATM• Frame Relay• DSL• E1 / T1• E3 / T3• Multilink• New modules and cards configurations• IOS upgrades• IOS password recovery• IOS Crash analysis• Static routing troubleshooting• Basic Access Lists troubleshooting and configurationPriority 1 and 2 issues were handled in a right-away fashion via telephone. On these conferences we'd usually also get the Internet Service Provider involved in order to provide the whole picture of the issue to the Customer while being able to troubleshoot at the same time.Some of the Customers I attended: NASA, Verizon, AT&T, Nestle, Telcel and Axtel.

Dallas, Texas, Us

Escalation Support Engineer for Verizon’s DSL service solving complex DSL virtual circuit issues.On a daily basis this involved activities such as:• Reconstructing circuits• Balancing connections to different Central Offices• DHCP troubleshooting• Handling long standing issues directly with the Customers• Mentoring Level 1 and 2 Engineers in Network basics, OS basics and Customer Service• Providing performance feedback to Level 1 and 2 Supervisors via reports