- Managing the efficient maintenance and operation of all ground based, rooftop, special structure towers- Responsible to develop, implement and manage mechanisms to safeguard assets- Responsible to deploy energy management initiatives on sites to reduce the total cost- Responsible for the effective management of all facilities supervisor to ensure the swift resolution of site, network trouble tickets and the routine maintenance- Ensure uptime in line with target KPI-… Show more - Managing the efficient maintenance and operation of all ground based, rooftop, special structure towers- Responsible to develop, implement and manage mechanisms to safeguard assets- Responsible to deploy energy management initiatives on sites to reduce the total cost- Responsible for the effective management of all facilities supervisor to ensure the swift resolution of site, network trouble tickets and the routine maintenance- Ensure uptime in line with target KPI- Responsible for managing budgets, project timelines, SLAs and resources, while ensuring operation costs on a site basis is in line with benchmarks- Supervising TOC (Tower Operations Center)- Additional Roles as EHS Officer and also IT Officer Show less

-Setup all works for service department and warehouse department-Responsible for scheduling service camp and after sale survey -Responsible and supervision for maintenance all company products-Responsible for setup service center and service tools-Responsible for part warranty and claim-Handling failure report and send to factory-Setup the warranty policy and service policy-Ensuring customers’ satisfaction with service policy-Coaching how to assembly, how to… Show more -Setup all works for service department and warehouse department-Responsible for scheduling service camp and after sale survey -Responsible and supervision for maintenance all company products-Responsible for setup service center and service tools-Responsible for part warranty and claim-Handling failure report and send to factory-Setup the warranty policy and service policy-Ensuring customers’ satisfaction with service policy-Coaching how to assembly, how to report IRU (inspection report of unpacking)-Ensuring all products are PDI (pre deliver inspection) after assembly-Managing products stock, spare parts and safety management Show less

-Taking charge of network maintenance services, including network monitoring, routine and preventive maintenance, service restoration and provide assurance, network optimization and field maintenance-Managing alarms, configuration and fault management-Maintaining all the services quality and key performance indicator (KPI) and the service level agreement (SLA) for operation & maintenance department (O&M)-Maintaining compliance to all the processes related to O&M-Coordinating… Show more -Taking charge of network maintenance services, including network monitoring, routine and preventive maintenance, service restoration and provide assurance, network optimization and field maintenance-Managing alarms, configuration and fault management-Maintaining all the services quality and key performance indicator (KPI) and the service level agreement (SLA) for operation & maintenance department (O&M)-Maintaining compliance to all the processes related to O&M-Coordinating with NOC, BO and customers for O&M issues-Handling and solving customers’ complaints-Taking charge of resources management, including staff, spare parts, inventories, instruments and tools, cooperation resources, and documentation management-Evaluating and monitoring managed services partners (subcontractors) performances-Responsible for the interfaces and relationship management with the customers, internal departments, third party vendors and subcontractors-Ensuring management reports on O&M and participating in management meetings-Identifying training needs and make provisioning arrangements to the subordinators -Managing network opex saving and cost management-Preparing managed services monthly fees from customer and to subcontractors Show less

- Sites/Equipment corrective maintenance and preventive maintenance- Hardware and software upgradation- Handling all the customer’s calls related to network outages- Troubleshooting of telecom equipments- Managing spare parts, tools and equipments

-Managing overall sales including phones, prepaid cards, SIM cards, spare parts and tools-Responsible for mobile phone maintenance services including GSM and 3G services-Managing and supervising all the technicians and trainees-Providing the training materials and courses to trainees (mobile phone hardware and software theories and practice)-On going self research for techniques of repairing new released mobile devices-Interacting with customers, especially difficult… Show more -Managing overall sales including phones, prepaid cards, SIM cards, spare parts and tools-Responsible for mobile phone maintenance services including GSM and 3G services-Managing and supervising all the technicians and trainees-Providing the training materials and courses to trainees (mobile phone hardware and software theories and practice)-On going self research for techniques of repairing new released mobile devices-Interacting with customers, especially difficult customers-Providing after-sales service center for Huawei Technologies (Cambodia) Co., Ltd Show less

Mobile phone services engineer