Vichet Seng Email & Phone Number

Cambodia

Phnom Penh, Cambodia

- Managing the efficient maintenance and operation of all ground based, rooftop, special structure towers- Responsible to develop, implement and manage mechanisms to safeguard assets- Responsible to deploy energy management initiatives on sites to reduce the total cost- Responsible for the effective management of all facilities supervisor to ensure the swift resolution of site, network trouble tickets and the routine maintenance- Ensure uptime in line with target KPI-… Show more - Managing the efficient maintenance and operation of all ground based, rooftop, special structure towers- Responsible to develop, implement and manage mechanisms to safeguard assets- Responsible to deploy energy management initiatives on sites to reduce the total cost- Responsible for the effective management of all facilities supervisor to ensure the swift resolution of site, network trouble tickets and the routine maintenance- Ensure uptime in line with target KPI- Responsible for managing budgets, project timelines, SLAs and resources, while ensuring operation costs on a site basis is in line with benchmarks- Supervising TOC (Tower Operations Center)- Additional Roles as EHS Officer and also IT Officer Show less

Phnom Penh

-Setup all works for service department and warehouse department-Responsible for scheduling service camp and after sale survey -Responsible and supervision for maintenance all company products-Responsible for setup service center and service tools-Responsible for part warranty and claim-Handling failure report and send to factory-Setup the warranty policy and service policy-Ensuring customers’ satisfaction with service policy-Coaching how to assembly, how to… Show more -Setup all works for service department and warehouse department-Responsible for scheduling service camp and after sale survey -Responsible and supervision for maintenance all company products-Responsible for setup service center and service tools-Responsible for part warranty and claim-Handling failure report and send to factory-Setup the warranty policy and service policy-Ensuring customers’ satisfaction with service policy-Coaching how to assembly, how to report IRU (inspection report of unpacking)-Ensuring all products are PDI (pre deliver inspection) after assembly-Managing products stock, spare parts and safety management Show less

Phnom Penh

-Taking charge of network maintenance services, including network monitoring, routine and preventive maintenance, service restoration and provide assurance, network optimization and field maintenance-Managing alarms, configuration and fault management-Maintaining all the services quality and key performance indicator (KPI) and the service level agreement (SLA) for operation & maintenance department (O&M)-Maintaining compliance to all the processes related to O&M-Coordinating… Show more -Taking charge of network maintenance services, including network monitoring, routine and preventive maintenance, service restoration and provide assurance, network optimization and field maintenance-Managing alarms, configuration and fault management-Maintaining all the services quality and key performance indicator (KPI) and the service level agreement (SLA) for operation & maintenance department (O&M)-Maintaining compliance to all the processes related to O&M-Coordinating with NOC, BO and customers for O&M issues-Handling and solving customers’ complaints-Taking charge of resources management, including staff, spare parts, inventories, instruments and tools, cooperation resources, and documentation management-Evaluating and monitoring managed services partners (subcontractors) performances-Responsible for the interfaces and relationship management with the customers, internal departments, third party vendors and subcontractors-Ensuring management reports on O&M and participating in management meetings-Identifying training needs and make provisioning arrangements to the subordinators -Managing network opex saving and cost management-Preparing managed services monthly fees from customer and to subcontractors Show less

Phnom Penh

- Sites/Equipment corrective maintenance and preventive maintenance- Hardware and software upgradation- Handling all the customer’s calls related to network outages- Troubleshooting of telecom equipments- Managing spare parts, tools and equipments

Phnom Penh

-Managing overall sales including phones, prepaid cards, SIM cards, spare parts and tools-Responsible for mobile phone maintenance services including GSM and 3G services-Managing and supervising all the technicians and trainees-Providing the training materials and courses to trainees (mobile phone hardware and software theories and practice)-On going self research for techniques of repairing new released mobile devices-Interacting with customers, especially difficult… Show more -Managing overall sales including phones, prepaid cards, SIM cards, spare parts and tools-Responsible for mobile phone maintenance services including GSM and 3G services-Managing and supervising all the technicians and trainees-Providing the training materials and courses to trainees (mobile phone hardware and software theories and practice)-On going self research for techniques of repairing new released mobile devices-Interacting with customers, especially difficult customers-Providing after-sales service center for Huawei Technologies (Cambodia) Co., Ltd Show less

Phnom Penh

Mobile phone services engineer

Master'S Degree, Economic Science

Bachelor'S Degree Of Technology, Electrical Engineering

University Diploma Of Technology, Electrical And Power Engineering

High School Education, Bac Ii