Vick Dharmet Email & Phone Number

Melbourne, Australia

 Managing team of 10 staff Supporting business units and change initiatives as a representative of Loan Administration and Account Services Provide leadership that encourages positive morale and people development and establishes clear direction Management of day-to-day operations with the team meeting adherence and AHT targets Management of the Loan.

800 Bourke St, Docklands

 Managing team of 10 staff Establishing strategic goals and objectives Product development & Improvements Client Management and support relationship managers Analyzing quality and resolving customer service escalations Process Improvements and Operational effectiveness  Responsible for launching new product SMSF which generated $500m in deposits.

 Delivery of key business initiatives – Acquisition of 300 new accounts from Open Markets Managing escalations and investigations Assisting in account management, opening of accounts  Executing 11am trades/settlements EXIGO & RTGS Monitor and Reconcile office accounts Assisting team with inbound and outbound calls Client relationship management and.

 Managing Team of 8 people Allocating daily jobs and workloads Coaching and developing team members Managing team performance and progress Managing SLA,KPI’s and quality standards Recruitment & Interviewing Process/System Improvements Weekly/Monthly Forecasting, Reporting and data analysis Attending and participating in meetings Planning &.

 Account reconciliation of office & ledger accounts Investigation of fraudulent accounts Account Payment processing Training of new employees Analysis reporting for reconciliations Work closely with management on continuous improvement Kaizen Initiatives: Created RTGS template & Work Instructions, Updated Processing Template to reduce errors within.

 Selling Financial Services & Products Assisting customers with various account enquiries and financial services Identifying customers needs ATM maintenance Accurately receiving, counting and distributing cash Shared responsibility within the branch

 Managed high volume of inbound and outbound calls  Assisted customers with account enquiries Meeting KPI targets Cross selling through inbound and outbound sales Training & Support to new staff

Bachelor Of Business, Management & Finance

Vce