- Learned the Headland Hotel's standard operating procedures.- Conducted marketing research to capitalize on opportunities and address challenges for the next two years.- Met the diverse customers' needs and solved any issues that may occur during their stay.- Handled customer complaints and discussed solutions with relevant departments.- Assisted the reservation management by documenting arrivals and departures.- Answered customers' inquiries through phone calls, online, and walk-ins.- Examined the facilities and amenities for any inadequacies.- Maintained efficient teamwork in a fast-paced working environment.- Informs the customers regarding the activities offered by the hotel, seasonal events, and festivals.

Developed a project to address equality issues (Parity Globe - there is a market gap for an interactive, engaging, easy-to-understand, visually attractive online platform where individuals can educate themselves on equality. By offering this platform, we hoped to raise awareness of the issue and inspire more people to help or change their beliefs or attitudes that may mistakenly promote inequality. We also strive to support small artists by utilizing their equality-themed designs on merchandise and donating a portion of the profits to organizations that fight for equality).

- Planned, developed and implemented the PR strategies for 3 brands: Mavala Switzerland, Thalgo France and Deborah Milano.- Liaised with 5-star hotels and Resorts.- Built and maintained relationships with existing and new media contacts i.e. editors, journalists and Influencers to boost brand awareness.- Researched, wrote and distributed press releases to targeted media.- Collected and analyzed media coverage.- Arranged monthly PR & Events reports.- Managed and created content for social media including Facebook, Instagram, and Youtube.- Organized promotional events such as beauty workshops, product launches and makeup classes.

- Boosted brand awareness through Social Media presence.- Created digital media campaigns aligned with business goals.- Produced monthly reports.- Liaised with Marketing, Sales and Tenant Relation teams to ensure brand consistency.- Planed the content and executes for all the digital media channels including Facebook, Instagram, Twitter, and Website.

- Handled internal communications, including the production of the weekly staff e-newsletter.- Managed, planned and produced content to engage with users on social media sites i.e. Facebook, Instagram, and Twitter.- Wrote and distributed press releases to targeted media.- Organized events including press conferences, exhibitions and press gathering.- Wrote and edited speeches, articles and annual reports.

- Produced Press Releases. - Liaised with suppliers, hotels, and related organizations.- Managed and updated information on the company website.- Answered inquiries from media and individuals via telephone and email.- Assisted the travel arrangements for the Board of Director.

- Developed and executed marketing plans to seek sponsorship for the projects.- Media mapping and built a relationship with the Media.- Produced press releases and create business presentation for the clients.- Designed website layout for the projects.

- Handled Social Media.- Media Relation.