Family Promise brings shelter, meals, and support services to families without homes. Mentors help individual families define and meet goals to: *Develop life skills *Connect with community resources *Make the transition from welfare to work *Improve housing and employment *Nurture and support their children

I was hired to be part of an exclusive 4 member team to provide support and guidance to 31 “private label” COBRA and Direct Bill administration accounts for a Fortune 500 insurance company, a first for ADP. Once the private label contract ended, more than half of the accounts signed exclusive contracts with ADP. Due to my performance on these accounts, I was promoted to Service Delivery Manager. In my Service Delivery Manager role, I successfully managed a national account client base… Show more I was hired to be part of an exclusive 4 member team to provide support and guidance to 31 “private label” COBRA and Direct Bill administration accounts for a Fortune 500 insurance company, a first for ADP. Once the private label contract ended, more than half of the accounts signed exclusive contracts with ADP. Due to my performance on these accounts, I was promoted to Service Delivery Manager. In my Service Delivery Manager role, I successfully managed a national account client base with combined annual revenue of more than $8M. Oversaw management of accounts, developed and maintained client relationships and served as liaison between the clients and various ADP departments. Ensured client satisfaction by meeting with clients face to face, leading client quarterly and annual reviews, conducting weekly or biweekly conference calls with the client and internal team members. Provided viable options to meet clients’ business needs and sharing best practices.• Attained 100% client satisfaction survey score for a Fortune 500 insurance and financial services client after being on the account less than one year. Improved client satisfaction score from 75% to 100% by creating an Action Plan that focused on service, delivery and conducting weekly internal and client conference calls. • Designed a mentoring program, presented concept to management and earned buy-in, developed and delivered the program to 100 associates with other Service Delivery Managers. Show less

Supported a high volume general medical practice with six licensed medical practitioners servicing approximately 200 patients per day.• Identified areas of billing omissions and resolved billing discrepancies in managed care accounts which generated thousands of dollars in additional revenue.• Served as single point of contact for conflict resolution between company and third party vendors.

• Consultant for long term project involving in depth training of 25 Customer Service Representatives on a new Windows-based automated customer service claims processing system (Customer One)• As Supervisor, trained and supervised a team of 17 Benefits personnel. Performed quality reviews and performance appraisals• Promoted to Senior Benefit Technician. Provided leadership and guidance to a team of Benefit Service Representatives on plan interpretation, eligibility issues, and… Show more • Consultant for long term project involving in depth training of 25 Customer Service Representatives on a new Windows-based automated customer service claims processing system (Customer One)• As Supervisor, trained and supervised a team of 17 Benefits personnel. Performed quality reviews and performance appraisals• Promoted to Senior Benefit Technician. Provided leadership and guidance to a team of Benefit Service Representatives on plan interpretation, eligibility issues, and resolution of problematic claims• As a Benefit Service Representative, assigned a client base of over 100 Major Accounts whose yearly revenue totaled $250,000. Job duties required processing medical and disability claims Show less