Vicki Bailey Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Richardson, Texas

⦁ Responsible for leading a team of 5 - 6 bodily injury adjusters in a non-standard environment on both attorney represented and non-attorney represented cases⦁ Provide coaching and feedback regarding investigation, negotiations, and evaluations in order to resolve claims fairly and accurately⦁ Review BPR reports daily and distribute to adjusters based on their file needs⦁ Approve claim payments⦁ Review all legal documentation prior to administering to the assigned adjuster⦁ Administer weekly and monthly Scorecards to the adjuster in order to provide immediate feedback on metrics

Provide high quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense managementTimely coverage analysis and communication with insured based on application of policy information, facts or allegations of each caseInvestigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.Identify resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other expertsVerify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.Negotiate disposition of claims with policyholders and claimants or their legal representatives. Recognize and implement alternate means of resolution.Provide quality customer service and ensure file quality.Share accountability with business partners to achieve and sustain quality results.

Richardson, Tx

Responsible for prompt and proper evaluation of potential arbitration claims within delegated authorityMaintained productivity levels - filed 75 to 85 applicant arbitrations monthlyRecovered in excess of 1 million dollars via arbitration filings in 2011Interim Subrogation Manager whenever Subrogation Claims Manager was out of the office; provided authority on claims being settled for less than 100%; determined whether claims should be settled via further subrogation efforts vs. arbitration filingsTechnical and training resource to casualty partners and recovery representativesVolunteer arbitration panelist for Arbitrations Forums, Inc.Communicated with policyholders, witnesses, attorneys, underwriters, claims and other parties to obtain/provide necessary information for recovery activitiesProvided excellent customer services via communications with policyholders for prompt return of applicable deductibles and/or out-of-pocket expensesProcess Review Committee – MemberSubrogation Advisory Board

 Responsible for prompt and proper evaluation of potential arbitration claims within delegated authority Maintains productivity levels - files 75 to 85 applicant arbitrations a month Communicates with insured, witnesses, attorneys, underwriters, claims and other parties to obtain/provide necessary information for recovery activities Provides excellent customer services via communications with policyholders for prompt return of applicable deductibles and/or out-of-pocket expenses Serves as technical and training resource to other recovery representatives Acts as Subrogation manager whenever Subrogation Claims Manager is out of the office Serves as a volunteer arbitration panelist for Arbitrations Forums, Inc.

Negotiated and resolved higher severity injury claims via face-to-face contactDetermined what coverage(s) applied to specific claimsApplied best claims practices to investigate, evaluate, negotiate and equitably settle assigned bodily injury claims in accordance with company guidelines

Investigated, negotiated and resolved liability claims over the telephone and applied best claims practices to an equitable conclusionPromoted to Bodily Injury adjuster in February 2001

Bachelor Of Science, Health Care Administration

Education record