Vicki Brown work email
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Vicki Brown personal email
Client-focused business professional with extensive and diverse background in the financial services industry. Superior written and verbal communication, analytical, and interpersonal skills successfully utilized in account and project management, operations, and supervisory capacity in various organizations. Proven team player able to provide tangible results. Seeking a position with a progressive, profitable, technology-driven company that will utilize my business acumen and enhance my career goals.Specialties: Requirements Definition, Project Management, Presentations, Quality Assurance Testing, Analysis, Supervision, Training, Account Relationship Management, Process Mapping, Product Management, Sales, Problem Resolution, User Acceptance Testing, Connex IBM Software, Advantage Software, Tandem Operating System, Process Improvement, Budgeting, Providing Client Support, Process Documentation
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Sr. Product ManagerNorthwestern Mutual Jun 2023 - PresentMilwaukee, Wi, UsSet product vision, develop product roadmap, define the product and features, partner with design to ensure cohesiveness, translate requirements to technical details by authoring user stories, prioritize features within the product backlog, facilitate agile ceremonies, communicate product decisions. -
Sr. Technical AnalystNorthwestern Mutual Apr 2022 - Jun 2023Milwaukee, Wi, UsAcquire and maintain an in-depth knowledge of one or more functional/business systems or applications. Partner with the program level Product managers and Business Analysts within the Program Management (PMO) as well as Technical Analysts across the various Engineering Departments. • Manage weekly releases for a top-tier vendor application.• Provide guidance and assistance with testing release items.• Successfully and timely respond to, document, manage, and ensure resolution of production issues.• Work with multiple engineering teams to coordinate and plan features for enhancements and changes.• Designed regression testing template for a top-tier vendor application.• Manage all defects related to the release items and general workflow issues.
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Sr. Business AnalysNorthwestern Mutual Apr 2020 - Mar 2023Milwaukee, Wi, Us
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Sr Business AnalystKohl'S Apr 2019 - Mar 2020Menomonee Falls, Wisconsin, Us• Work with Business partners to define requirements and write user stories for new functionality and enhancements to MAP via Jira and Confluence.• Track and manage application priorities of the business.• Review, provide feedback on, and approve testing files.• Validate production and LLE deployments.• Ensure satisfactory resolution of defects. -
Business AnalystOptumrx May 2013 - Mar 2019Meet with Service Line Leaders, systems owners, and end users to define business, financial, and operations requirements and systems goals.Drive process development/improvement related to requirements gathering, requirements documentation and functional design.Mentor others on requirements and functional design best practices.Work closely with the Project Delivery team members (project managers, QA Analysts, support team and developers) to develop efficient and effect project delivery processes in order to reduce overall cost of project delivery.Maintain effective relationships with key business stakeholders.Actively participate in the development and utilization of project delivery processes; not limited to estimating, time tracking, risk and issue management, change management, status reporting, etc. Create documentation that clearly depicts user requirements in a method understandable to business users as well as technical resources. Assist with interpretation of requirements during design, development and testing phases of the project life cycle.
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Project ManagerFiserv Oct 2010 - May 2013Milwaukee, Wisconsin, UsAct as primary project contact for clients and internal groups. Provide continuous project feedback and status updates to key stakeholders. Develop project plans and related task lists as necessary; update plans accordingly. Work with clients to determine parameter settings and configure proprietary databases. Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements. Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines. Maintain accurate and complete documentation for all client interaction. Provide as needed after-hour implementation support. -
Conversion AnalystMetavante Aug 2006 - Jul 2010UsManaged single application conversions and platform upgrade implementations for new and existing clients. Analyzed customer needs, established product parameters, defined workflow and procedures, and incorporated third-party applications and forms into the implementation. Performed testing of the application and interfaces, and conducted training of users. Ensured client satisfaction from engagement to post-conversion support and issue resolution. Responsible for overall project timeline, milestones, and tasks. Able to anticipate and identify risks and issues that may impact deliverables, and implemented mitigation and corrective actions. Monitored and reported on project status while adhering to established project scope. Maintained all project-related documentation throughout; communicated routinely and effectively with client and conversion project management. -
Business AnalystWauwatosa Savings Bank Sep 2005 - Aug 2006Operated as a Deposit department liaison with IS Systems Analyst to determine appropriate software solutions to business problems. Analyzed workflow procedures and processes to identify opportunities to increase efficiencies and productivity by implementing improvements.Ensured correct business functionality, requirements, and industry standards were addressed within system applications. Interfaced with third party vendors to upgrade services; provided end user training and coordinated presentations.
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Mortgage BrokerPrivate Mortgage Companies Aug 2001 - Sep 2005Commissioned based mortgage broker responsible for securing optimal loan program for existing and new clients by analyzing customer's individual financial situation.Successfully worked with numerous third-party lenders. Proficient in overseeing loan process from application phase through post-closing, monitoring process throughout, promptly and professionally addressing underwriting issues.Designed print and radio ads, company brochures, B@B seminars, and partnered with realtors and investment professionals to establish referrals.
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Account ExecutiveEfunds Corporation Feb 2000 - Jun 2001Managed portfolio of 15 accounts consisting of financial institutions, holding companies, third-party processors, and regional and national networks totaling $1.6 million in revenue. Responsibilities included developing and maintaining client business relationships.Reached goal of annual account growth of 15% - 20%.Led a cross-departmental team to develop a new product for a premier client.Negotiated a new business arrangement for an existing customer resulting in projected revenue increase of $500,000.Acted as the liason between clients and product management for beta testing of new products and services.Retained all accounts up for renewal.Worked closely with product managers to update and improve product presentations and product documentation.
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Project ManagerEfunds Corporation Mar 1998 - Feb 2000Managed Implementations of debit card conversions for new and existing clients, incorporating network, industry, and company standards.Successfully managed a major offline settlement upgrade, resulting in executive management recognition for flawless implementation.Cooperated effectively with teams consisting of software developers, systems analysts, testing analysts, database specialists, and relationship managers.
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Implementation SpecialistTyme Corporation Aug 1996 - Mar 1998Implemented debit card and authorization processing for new and existing clients.Created, implemented, and maintained new processor, intercept processor, and terminal driver procedures.Provided end-user training for all implementations and provided post-conversion support.Worked closely with program analysts, database specialists, and project managers to ensure successful implementations.
Vicki Brown Skills
Vicki Brown Education Details
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Lubar College Of BusinessMarketing
Frequently Asked Questions about Vicki Brown
What company does Vicki Brown work for?
Vicki Brown works for Northwestern Mutual
What is Vicki Brown's role at the current company?
Vicki Brown's current role is IT Professional.
What is Vicki Brown's email address?
Vicki Brown's email address is vi****@****nrx.com
What schools did Vicki Brown attend?
Vicki Brown attended Lubar College Of Business.
What are some of Vicki Brown's interests?
Vicki Brown has interest in Kayaking, Reading, Gourmet Cooking, Golf, Health, Children, Gardening, Education, Environment, Science And Technology.
What skills is Vicki Brown known for?
Vicki Brown has skills like Crm, Software Documentation, Requirements Analysis, Process Improvement, Project Management, Management, Product Management, Testing, Training, Security, Analysis, Quality Assurance.
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