Vicki Chambers Email & Phone Number

• Represent Learning & Development at business line level to assess performance gaps and deliver training solutions (micro-learning, classroom, e-learning, WebEx) to address the issues.• Collaborate with Product Development, IT, Operations Leaders, Project Managers and SME’s to design and develop and oversee implementation of training initiatives.• Project Manager for outsourced development of Operations curriculum. Responsible for mapping curriculum for RFP, interviewing of potential contract candidates, review of curriculum during development.• Adapt and update existing training materials to LMS compatible e-learning. Performed LMS UAT testing prior to final LMS publication.• Maintain and manage business line content through iterative reviews based on learner feedback and business environment changes.• Coach, mentor and review materials designed and delivered by facilitators and contractors.

Providence, Rhode Island, Us

Glen Allen, Virginia, Us

• Implemented reorganization of the Mortgage Bankers Association of America Certified Residential Underwriting Designation program, including curriculum flow, content development and certification assessments. Managed ongoing course maintenance.• Performed analysis of and provided guidance to students challenging CRU Designation exams.• Led Virtual Associate Engagement Initiative to identify challenges and develop solutions to improve communication and collaboration between home office and virtual employees.• Developed and facilitated Mortgage Underwriting 101 for entry-level personnel (participants ranked 4.76 score of 5 for content and delivery).• Designed and delivered tutorials for internal associates for use of VDI, Global Meet, and SharePoint• Engaged in a variety of cross-functional teams as a subject matter expert including Customer Service initiatives, and process improvement.