Responsible for California hospital claims. Reviewed submitted EOBs and entered information into the CACHE computer system. Performed payment posting responsibilities using the MAVRO computer system. Researched claim information when details were not available. Utilized Outlook, Microsoft Office, Copier, Scanner, and 10-key calculator.

Responsible for updating Y2K project documentation and training processes.

Provided confidential administrative and project management support services to the Vice President of Information/CIO and four IT managers. Maintained calendars/schedules. Composed/proofread documents, correspondence, confidential summaries, and complex tables. Served as the primary contact for staff and visitors. Provided a positive, informative first impression regarding departmental standards, procedures and services. Served as a liaison between Upper Management, Middle Management, staff and other GHC departments. Responsible for inventory control of office supplies and department forms. Responsible for assigning tasks to various staff/managers and maintaining files. Tracked department staff and provided reports as needed. Responsible for hiring and supervising work study students for the IT department in conjunction with the administrative staff and IT managers. Maintained a variety of integrated data bases. Integral part of gathering and preparing IT documentation for a potential merger. Utilized Word, Excel, PowerPoint, Outlook, Publisher and Access.

Provided secretarial support to the District Office, the Personnel Director, and several district committees under minimal supervision. Exhibited exceptional public relations within the office, district and community. Developed district recording procedures and forms to comply with WSP/FBI fingerprinting laws. Responsible for posting new jobs, preparing applicant files, scheduling interviews, discussing and comforting applicants not selected for current openings. Exercised strict confidentiality. Assisted the Office Secretary, the Director of Human Resources, Director of Finances and more.